CALLTOWER Blog

Stay Connected. Stay Ahead.

2 min read

Five9: Contact Center for Microsoft Teams Calling Plans

In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses communicate and collaborate, with features like real-time document editing, video conferencing, and instant...

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2 min read

Tips to Manage Ucaas Solutions in a Global Company

Many of today's global businesses have migrated to a cloud-based phone system. This blog will discuss managing multiple UCaaS solutions in a multinational company without hassle. UCaaS is an acronym for Unified Communications as a Service. It refers to...

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3 min read

The Benefits of the Digital Workplace: UCaaS and CCaaS

Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an evolving business landscape, the contact center must be able to quickly adapt to change.

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3 min read

Seven Ways to Manage Contact Center Solutions in a Global Company

Contact centers are rapidly becoming a necessity in the global business world. For this reason, businesses should start thinking about their contact center solutions as they go global. One way to do this is by hiring a dedicated contact center solution...

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1 min read

Six Benefits of Voice Enabled Microsoft Teams

Microsoft has recently introduced Voice-enabled Microsoft Teams, allowing users to communicate with each other in a more natural and engaging way. The introduction of this new feature coincides with that of the Surface Hub 2.0, which has voice...

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3 min read

The Digital Workplace: Combining UCaaS & CCaaS for Productivity

With the advent of the digital workplace, companies have more options than ever before for how to communicate and collaborate. But what's the best way to go about it?

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2 min read

Top 5 Benefits of Using Microsoft Teams With Voice Enabled Features

Microsoft Teams is a collaboration platform that business users are utilizing to improve their communication and workflow. With Microsoft Teams, users can communicate with co-workers in real-time by sending messages, sharing files, and participating in...

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2 min read

Using Cisco Webex for International Communications

While working remotely is a great option, especially for people who love to travel around the world, maintaining regular communication can be very challenging at times.

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3 min read

How Microsoft Teams Can Unify an International Company

In a globalized economy, the workplace has become increasingly borderless. Employees are no longer confined to one country or one time zone. Businesses must now operate across multiple countries and cultures. This can be a challenge for companies, which...

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2 min read

The 6 Best Collaboration Elements of Cisco Webex

Cisco Webex is one of the best collaboration platforms available on the market today. It is simple to use, provides features that employees want and need, and can effectively keep your team connected no matter where they are. Cisco Webex continues to...

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2 min read

The 9 Best Collaboration Elements of Microsoft Teams

Microsoft Teams is a powerful collaboration tool that can help teams be more productive and efficient. However, with so many features and options, it can be difficult to know which ones are the best for your team. In this article, we'll explore some of...

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2 min read

The Digital Workplace: An All-in-One Platform

The lines between the office and where work happens are blurred. Gone are the days of needing a separate office for each department. There's a new way of working, and it's called the digital workplace. This is an all-in-one platform that allows employees...

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2 min read

Team Building Games and Fun with Microsoft Teams in 2022

Now that Microsoft has had five years to build and perfect the 'go-to' video conferencing and chat software for home, business, enterprise, and education, it's time to see what Microsoft Teams is going to look like after the dust settles!

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2 min read

Understanding Microsoft Teams Direct Routing for GCC High

At no other time in history have we seen the push for bigger and better compliance and security measures in place to protect the data that pertains to our Federal Government. Sensitive data sets from the companies and industries doing business with the...

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2 min read

The Digital Workplace: UCaaS and CCaaS Decouple From the Desk Phone

The modern workspace is now capable of going completely digital. Two years ago, we were reeling at the idea of going full remote for most businesses most of the time. Having done so for a few months - or much longer - we see new possibilities opening...

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2 min read

8 Ways to Enhance Your Microsoft Teams Cyber Security in 2022

Microsoft Teams offers an effective tool for collaboration and communication. However, the recent spike in cyberattacks and users' poor security practices have made Teams vulnerable to all kinds of data breaches. You can make Teams safer and prevent...

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1 min read

Microsoft Teams turns Five in 2022: Looking Ahead

As of March, Microsoft's Teams has been available for five years. In that time, Teams' usage has grown exponentially, with Microsoft officials claiming Teams as the 'fastest growing business app' in Microsoft history. But, looking ahead, where does...

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2 min read

5 Major Trends Coming to CCaaS in 2022

As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long process of trial and error. With the ultimate goal of optimizing customer service, businesses have looked...

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2 min read

Four Ways to Improve Your Business Cybersecurity in 2022

As you run a business and utilize the internet, you need to focus on your cybersecurity. Cybersecurity ensures you keep your business protected from hackers and any malicious activity, so you can avoid losses and problems.  If you need some help...

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3 min read

4 Hidden Tips and Tricks of Microsoft Teams

While Microsoft Teams was formally launched in March 2017, it has seen its popularity surge since the beginning of the pandemic as more companies transition to a work-from-home model. Microsoft Teams has played a critical role in facilitating remote work...

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2 min read

What Organizations Benefit from Operator Connect for Microsoft Teams?

In recent years, Microsoft Teams has been positioning itself as your one-stop shop for creating a remote or hybrid office. Now, it's offering Operator Connect, a way to patch in a telephone trunk to your Teams account, creating a publicly switched...

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2 min read

What's New in Microsoft Teams in 2022?

The value of remote and hybrid workspaces continue to rise as businesses and other organizations try to stay on top of their response to our public health situations and other big changes. Taking advantage of unified communications as a service (UCaaS)...

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2 min read

Cybersecurity in 2022: Unified Communications Systems Comparison

In recent years, cyber crime has unfortunately become more common for any business that utilizes computers, the internet, or the cloud to store information. Because our world changes so quickly and technology evolves every day, it is important for...

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3 min read

6 Important Upcoming Trends in UCaaS for 2022

Universal Communication as a Service (UCaaS) has become an essential part of the business landscape. Already a rising trend in 2019, the hybrid needs of the pandemic has since skyrocketed the importance of Universal Communications for businesses of every...

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1 min read

SIP Gateway: Microsoft Teams on Legacy PBX Phones

In today's quickly evolving global economy, Unified Communications solutions empower business strategies to break through boundaries that were once roadblocks. Decision-makers are taking a close look at which solutions boost productivity, collaboration,...

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2 min read

CCaaS, Cloud Based Solutions, and Your Customers in 2022

Current technological trends suggest that companies will continue to seek cost-effective ways to interact with their clients and customers online in 2022, significantly increasing the demand for Customer Relationship Management (CRM) options like CCaaS...

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2 min read

InformaCast: Emergency Alert Features and Notification Solutions

CallTower now offers Singlewire's InformaCast Emergency Alert System for both Microsoft Teams and Cisco systems

InformaCast Fusion is a mass notification system that excels in the three most critical areas of delivering effective emergency messages:...

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2 min read

Microsoft Teams Telephony: The ROI of  VOIP Business Phone Systems

Every business has to make the right infrastructure choices for its business model, overhead, and team. This includes the business phone system you select. Traditionally, you wire the office with phone lines. Every desk gets a phone line and a handset....

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2 min read

What is Operator Connect for Microsoft Teams?

Today, Microsoft Teams has 145 million day-to-day active users. Teams is the leading technology in the transition to flexible work. Companies are on the same page when it comes to hybrid work as the future operating method. Companies globally are...

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2 min read

What's Coming to Microsoft Teams in 2022?

With the present worldwide scenario obligating many people to work remotely, Microsoft Teams has become a necessary staple. Microsoft is preparing several enhancements to its Microsoft Teams collaboration platform to be unleashed in early 2022. As such,...

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2 min read

How Five9 Cloud Contact Center Can Save You Money

In today's business world, clients want instant feedback and timely results. In some instances, it is challenging to keep up with the demand being placed by customers. Companies can experience difficulties because they do not have enough personnel to...

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2 min read

The User Experience of Cisco Webex

Any user who has actively been involved in various video conferencing platforms can attest that not all conferencing solutions are created equal. Many companies have developed multiple collaborations, but there exists only one Webex. Cisco has been in...

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3 min read

Microsoft Teams: Operator Connect vs. Direct Routing

Currently at a massive 250 million monthly active users, Microsoft Teams is the communication solution on the front line of the transition to flexible and remote work. Microsoft Teams has emerged as more than just a collaboration tool – it’s a...

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2 min read

Cisco Webex: An Exceptional User Experience

Cisco Webex is a renowned video conferencing and meeting resource used by enterprises of all sizes in a range of industries. Founded as Webex in 1995, it became Cisco Webex in 2005 after partnering with Cisco Systems, one of the global leaders in cloud,...

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2 min read

Microsoft Teams: User Experience and Remote Capabilities

Due to technology such as Microsoft Teams, thousands of employers have fully adopted a work-from-home culture for their employees as the safest way to return to work in the wake of the COVID-19 pandemic.

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2 min read

What is Contact Center as a Service (CCaaS)?

Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of experience they can expect if they choose to do business with you. When you use contact center as a service...

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2 min read

Top Microsoft Teams Updates for Q3 & Q4 2021

Thanks to technologies such as Microsoft Teams, thousands of employers have fully adopted a work-from-home culture for their employees as the safest way to return to work in the wake of the COVID-19 pandemic.

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2 min read

New Innovations Coming to the Cisco Webex Experience

The Webex experience is heating up in 2021, with more exciting features for users to explore. Recently, the Cisco Webex team announced the arrival of a range of new features to help employees work more efficiently in hybrid environments.The highlights...

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2 min read

What is xCaaS and How Can it Impact Your Organization?

Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part of the workforce transitioned to working remotely. And companies that weren't prepared for the same or...

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2 min read

UCaaS and the Hybrid Workplace

In the last one and half years, we've changed and learned a lot. Top of the list is where we work from. Throughout 2020 and now in 2021, remote work has been the talk of the town. But companies are starting to realize one thing as even normalcy returns...

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2 min read

How Collaboration Software Can Improve Teamwork

Establishing a teamwork culture that allows every employee to excel is more critical than ever. Today's collaboration tools are making this possible, even when some employees are working remotely.

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1 min read

CallTower's International Microsoft Teams Phone System

International Microsoft Teams Phone System using Direct Routing provides a simple, global landline and mobile calling for Microsoft Office 365

The Power of a United Workspace

Communicate through chat, meetings, video and voice calls to anyone inside and...

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2 min read

Making Money Using Microsoft Teams

Every workforce wants the same thing: to make money. Unfortunately, many businesses forget a key part of the process, especially when it relates to sales: communication.

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2 min read

The Future of Work: What's New in Cisco HCS?

Powered by cloud technology, Cisco HCS delivers subscription-based, as-a-service solutions to businesses and organizations, including simplified IP-based voice, messaging, and video services. With the latest enhancements, businesses and organizations can...

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3 min read

The Big Decision: Microsoft Teams vs Zoom Conferencing

In times of crisis, unified communication solutions like Microsoft Teams and Zoom are the best way you can keep your business operating like normal. When entire work forces must go remote, high-end collaboration technology is a necessity. The question...

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2 min read

What is Native Direct Routing for Microsoft Teams?

Has your workforce made their transition to working from home? If the majority of your workforce is still working from home, the use of Microsoft Teams has probably increased. If the use of Microsoft Teams has increased in the last year, more of your...

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2 min read

Exploring Cyber Security For Unified Communications as a Service

Your business or organization's relationship with the internet is a union of convenience.The integration of business communication services across multiple channels and multiple devices is known as Unified Communications as a Service (UCaaS).  Your phone...

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2 min read

New Features and Additions: What's Next for Microsoft Teams?

The first few months of the year are some of the most intriguing times for technology. As we continue into 2021, everything from 5G to Microsoft Teams will continue to make an impact throughout the year. The surge we saw in the adoption of Microsoft...

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2 min read

What Does the Microsoft Acquisition of Metaswitch Mean for Me?

In May 2020, Microsoft agreed to acquire 5G specialist Metaswitch Networks to expand their approach to empower operators and partner with various network equipment operators. At the time the pending acquisition was announced, there were several questions...

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3 min read

How Can Contact Center as a Service (CCaaS) Boost Your ROI?

For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and concerns. However, customers expect more from businesses today. Customers expect businesses to interact...

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2 min read

Why You Need to Combine Your UCaaS Solution with CCaaS

Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky on-premise environments. We’re approaching a future where communication tools are inherently more flexible...

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2 min read

6 Fantastic Microsoft Teams Meetings Tips

Microsoft Teams has been quite a useful tool that has been used to spur the work from home (WFH) norm since the outbreak of the Covid-19 pandemic. The following are essential tips that anyone should know to get the most out of Microsoft Teams.

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2 min read

What is Cisco Webex?

Some businesses and organizations have a preference for face-to-face meetings over video-based meetings using a video-based platform like Cisco Webex. However, did you know that over 30 percent of employees will waste a half-hour just by trying to find...

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4 min read

5 Work from Home Tips to Empower Team Productivity

Without a few boundaries and rituals, the lines between home and office can blur quickly. Checking email after dinner can quickly turn a quiet evening into an all-nighter. Lunch breaks can seem like luxuries rather than necessity, and peaceful heads-down...

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3 min read

Remote Workers: 5 Communication Lessons Learned

If you are growing frustrated with handling communication lessons learned from work from home, we may be able to help. Here are five suggestions for identifying team communication issues and ways to handle them.

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2 min read

The Success of the Microsoft Teams Platform

The momentum in business collaboration has moved from enterprise social networks to mobile messaging applications and desktop applications. By copying the way some consumers dodge email to communicate swiftly with their closest contacts, some messaging...

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1 min read

Microsoft Teams Usage Drastically Expands in Education Sector

The coronavirus pandemic has created a massive remote work and learning expansion for Microsoft Teams. During Microsoft’s Q1 2021 earnings call in October 2020, CEO Satya Nadella shared that Microsoft Teams has passed 115 million daily active users....

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2 min read

2020's Impact on the Future of UCaaS

Looking back at the year 2020 demands a stout heart, but we still have to ask: how will 2020 affect the future of UCaaS? The last decade has seen a steady increase in the rate of adoption of UC technology.  This article will break down and explore how...

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3 min read

How to Avoid the 5 Hidden Costs of UCaaS

Unified Communication as a System (UCaaS) enables a more collaborative and interconnected organization, both internally between organization members and externally to clients, partners and remote agents. 

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1 min read

3 Ways Collaboration via Video Meetings Beats Email

The adage goes: “Never hold a meeting for something that could be solved in an email.” While this saying holds true for most aspects of business, other situations require non-verbal communication only a meeting can provide. For businesses working...

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2 min read

What to Expect in the Telecom Industry in 2021

As new technologies get into the telecom sector, industry players can look forward to enhanced innovation, growth, and disruption. Disruptive digital trends have already caused significant transformations in sales, marketing, and customer experience....

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2 min read

2021 is The Year to Switch from Legacy Systems to UCaaS

Cloud technology has been around for years but adoption rates are spiking as the business technology climate shifts around the fallout of the COVID-19 pandemic. An increasing number of businesses are turning to cloud communications – specifically unified...

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2 min read

4 Ways Work from Home Has Changed in 2021

Before the 2020 coronavirus pandemic started, 47% of the American workforce had never worked from home. After COVID hit and lockdowns started, 44% were working from home for five or more days a week. Not every job is compatible with the work-from-home...

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2 min read

2020 Recap: How UCaaS Kept Us Afloat

2020 changed everything. Organizations shut their doors due to the COVID-19 crisis, conferences were cancelled and travel ceased. Many found themselves working from home overnight. Cloud-based services, particularly video collaboration, quickly became...

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2 min read

The Critical Advantages of UCaaS Solutions

Unified Communication as a Service (UCaaS) solutions have transformed the capability of companies to connect and communicate in a professional and cost-effective manner. We encourage you to take advantage of all the opportunities when it comes to UCaaS...

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2 min read

How to Run a Video Meeting Like a Pro

Everyone has experienced this: You attend a video meeting, webinar, training session or conference, and it starts off well but it quickly breaks down. There's no agenda, the host pauses frequently, the technology lets you down, and there's little-to-no...

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2 min read

The Future of Collaboration: Cisco HCS in 2021

As more businesses and organizations support remote work opportunities, there continues to be a rising demand for collaboration tools. Due to the availability of more work-from-home positions, businesses and organizations are expected to improve...

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2 min read

A Glimpse at Remote Work in the Future

The coronavirus pandemic (COVID-19) changed in significant ways how we work, play, and live. The shut-downs of this past spring provided a jump-start in work-from-home strategies for companies that needed to make some or all of their workforces remote...

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1 min read

How to Get GCC High Audio Conferencing via Microsoft Teams Direct Routing

To meet the unique and evolving requirements of the United States Department of Defense, as well as contractors holding or processing DoD controlled unclassified information (CUI) or subject to International Traffic in Arms Regulations (ITAR) and Defense...

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2 min read

Cisco Webex Changes and Updates: What's New?

Cisco is one of the current leaders in the market for collaboration and communication channels. Recently, Cisco revealed a variety of updates for the Cisco Webex Meetings solutions. Cisco made an announcement that everything would receive an update as it...

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2 min read

Contact Center as a Service (CCaaS): Creating a Better Contact Center

Cloud-based technology continues to bring major changes to businesses and organizations, and contact centers are not exempt from the changes. Today, Contact Center as a Service (CCaaS) is causing a disturbance in call centers and overriding old...

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1 min read

Why You Should Move from PBX to Microsoft Teams

Microsoft Teams isn't just a hub for teamwork, it's a platform for all forms of effective business communication. If you're not already familiar with it, Teams is based in Microsoft's Office 365 cloud platform. This makes it a one-stop shop for Instant...

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2 min read

How to Effectively Combine Microsoft Teams Direct Routing with CCaaS

The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported UCaaS, CCaaS and Collaboration solutions for full communication enablement are vital to business success.

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2 min read

What to Expect From Microsoft Office 365 In 2021

The head of design at Microsoft presented the company's vision for Microsoft Office and Microsoft 365. It tries to help users remain focused when working, regardless of the device or location. The COVID-19 pandemic has caused a mass move to teleworking,...

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2 min read

5 Cisco Webex Tricks for Better Efficiency

Cisco Webex is one of the most popular workplace communication platforms in the world alongside Microsoft Teams, and it helps organizational teams become more efficient and work together better. However, there are also many ways to boost Webex’ benefits...

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2 min read

How to Control and Manage Office 365

In many ways Office 365 is a digital workplace. It enables employees to improve productivity and job satisfaction by removing the dependency on a centralized office, desk and device. With a focus on enabling collaboration without boundaries, Microsoft's...

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1 min read

Session Border Controller: On-Prem or Cloud?

If you’re looking to increase efficiency and cut costs, you have to make the most of your IT administrative team. You don’t want a well-trained group of experts putting hours into tasks not related to their goals, like managing on-site Session Border...

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2 min read

Remote Work: Life Tips for Working from Home

The idea of operating within your own walls has definite benefits, it comes with a few drawbacks for both the self-employed and the telecommuting employee. When it's happening in the shadow of a worldwide health emergency, it adds an extra layer of...

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4 min read

7 Ways to Keep Remote Teams Engaged

At OneStream we use Webex for team and one-on-one video meetings, messaging, file sharing, and calling. Collaboration helps keep everyone on the same page and provides much needed (video) face-time with our teammates.

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2 min read

Integrating Microsoft Teams with CRM Tools

Microsoft Teams provides your business or organization with the enterprise security and compliance features you expect to receive from Microsoft Office 365.

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2 min read

Using Video Collaboration in Channel Sales

It wasn’t long ago that a communication method we once only saw in science fiction became a reality. Now anyone can video chat with their loved ones, and of course, business partners and clients. As with many other technological advancements, some people...

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2 min read

What Will Be Cisco Webex's Impact in 2021?

The pandemic has significantly changed how many people work, and it has changed the way they feel about returning to the workplace when the time comes. According to a recent survey, the majority of people are not comfortable returning to work due to the...

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2 min read

Having Fun with Microsoft Teams

Microsoft Teams has become a major tool during the recent coronavirus pandemic as many companies made the adjustment to have their employees work from home.

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3 min read

Microsoft Teams and the ROI of Collaboration

The shared workspace that combines several of the communication and collaboration solutions within Microsoft 365 is known as Microsoft Teams. Microsoft Teams has the ability to integrate with other solutions that are available from Microsoft, in addition...

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5 min read

6 New Microsoft Teams Updates Coming in 2020

One of the fastest growing collaboration products in the world is Microsoft Teams. Today businesses and organizations are using Microsoft Teams for meetings, document management and sharing, and now voice communication via Direct Routing. But what's new...

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2 min read

Making the Call: Microsoft Teams Direct Routing for Voice

One of the fastest growing collaboration products in the world is Microsoft Teams. Today businesses and organizations are using Microsoft Teams for meetings, document management and sharing, and communication. While Microsoft Teams has proven that it is...

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2 min read

Unified Communications in 2021: What Lies Ahead?

Communication and collaboration in business has significantly changed over the last few years. The workplace continues to evolve beyond the traditional desks and hardwired phones. Especially today since so many employees are a part of the work-from-home...

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2 min read

Unified Communication: The Four Roads to ROI

For many organizations, unified communication tools and solutions have been a lifeline through the COVID-19 pandemic that they didn’t realize they had at their disposal.To have voice, chat, video, email, and a range of other communication tools and...

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2 min read

Contact Center Solutions: Crucial Things to Know

In today's bustling, digital world, your telecom needs a technology tool that will allow you to maximize the effectiveness of the contacts between your customers and your agents. In other words, you want a contact center that has all the features...

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2 min read

Two Big Recent Updates from Microsoft Teams

Now that nearly half of all American workers are working from home, everyone is looking for new and better ways to stay in touch, and many offices have turned to Microsoft Teams. It's been an ideal tool in the era of remote working. But what new updates...

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2 min read

What does Microsoft's Metaswitch Purchase Mean for the Telecom Industry?

Microsoft is one of the biggest tech companies in the world. While most people know Microsoft for their computers and office programs, Microsoft produces a large variety of software in many different industries. Microsoft produces video games and...

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2 min read

Microsoft Teams and Audio Conferencing: A Perfect Match

In today's working environment, there have been many requests made in regard to Microsoft Teams conference bridges. When you hold a license to Microsoft Teams, you will have the ability to host a meeting. However, anyone who participates in the meeting...

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1 min read

CT Cloud Unite: Integrating Microsoft Teams with CRM software

CallTower has integrated Microsoft Teams with CRM software and features like Contact Popping

CallTower's CT Cloud Unite is a customer retention management and integration application and it now operates with Microsoft Teams Direct Routing calling plans....

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3 min read

4 New Normals for Conferencing when Working from Home

Like it or not, there is a new normal in the world of business communication – we're working from home. As it goes with many rapid and expansive changes to any system, the results can be decidedly mixed. Many new “work from homers” have experienced...

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2 min read

4 Cisco Webex Features to Upgrade Your Team Collaboration

Many businesses and organizations are operating in an active business environment. As a result of the working environments being so dynamic, more businesses and organizations are looking for more ways to improve their communication processes. Improving...

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3 min read

What is GCC High?

Collaborative Article from Agile IT and CallTower

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2 min read

CT Text: Integrate SMS Text Into Your Microsoft Teams Strategy

To the majority of us, SMS texting seems to be a very simple process. SMS text messaging has been around longer than the majority of its dedicated users, and it continues to be one of the fastest growing and most popular ways to connect with people...

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2 min read

CallTower Connect: Issue Resolution Through Self-Service

Customers Enjoy Self-Service Issue Resolution at Three Times National Average with CallTower Connect

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2 min read

Cybersecurity Requirements: GCC High for Microsoft 365 & Teams

The distinctive and progressing requirements of the US government and various departments are not the same as a typical business. In order to meet the evolving requirements in the industry, Microsoft created software and services that are dedicated to...

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2 min read

Four Great Collaboration Tools in Microsoft Teams

Microsoft Teams has revolutionized the way people work together; whether they are working from a distance or within the same office. But for many companies, it's still quite new, and they may not have had time to figure out all the intricacies of it....

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2 min read

6 Critical Collaboration Features in Cisco Webex

Cisco Webex is one of the global leaders in the collaboration platform, regardless of the stiff competition in today's industry. Webex has witnessed an upsurge in its traffic that makes even the most ardent naysayers wonder what makes Webex so...
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2 min read

What is the Future of UCaaS after COVID-19?

Unified Communications-as-a-Service (UCaaS) solutions providers continue to thrive since the COVID-19 pandemic prompted many employees to shift into work-from-home model.

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1 min read

Five Fun New Features for Microsoft Teams in 2020

Even though organizations across the world are slowly limping back to a sense of normalcy, one thing that is not going to change any time soon is the dependence on unified communication and video conferencing. Online meetings, classes and calls are here...
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2 min read

Measuring the ROI of UCaaS & Remote Work Solutions

Many businesses and organizations view Unified Communications tools as a top priority. In the majority of workplaces, employees are using communications tools beyond the traditional email and voice systems. Some of the more preferred options for...

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2 min read

PBX vs. VoIP vs. UCaaS: Comparing Communication Systems

PBX, VoIP, UCaaS - it seems like the technology terms will never end, especially with regard to communication systems. If you have been searching for different UC options for your business, there is a good chance you have compared these three...

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2 min read

Video Conferencing ROI: The Benefits of Investing

It is likely that you have heard a lot of hype in recent years about the benefits of video conferencing. However, you may still find yourself wondering whether video conferencing is worth the expense. Will you see a large enough return on investment to...

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2 min read

Transform Your Business Communication With Cisco HCS Tools

The needs and demands of your business are growing and changing at a rapid pace. With the growth and changes that are occurring, you will eventually face a need to find tools that can offer a smooth and logical collaboration between on-premise, remote,...

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1 min read

Empowering Businesses with UCaaS and Collaboration during COVID-19

Over the past few months, during the stressful and unprecedented challenges of the COVID-19 pandemic, CallTower has been working hard to enable businesses can communicate and collaborate. As a critical component of emergency business continuity, ...

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2 min read

The 3 Best Ways Microsoft Teams Can Deliver ROI

Each passing year sees companies moving away from the traditional idea of how business has to be conducted as the latest advancements in technology make it easier than ever for work and meetings to be conducted online. However, in order for online or...

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2 min read

3 Ways Unified Communications can Enhance Remote Work

Do you remember a time when nearly everyone considered remote work to be a wanted perk? Well, times have certainly changed, haven't they? According to a report by FlexJobs, when asked if remote work has become the new normal, over 74 percent of survey...

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1 min read

Enabling GCC High with Conferencing via Microsoft Teams Direct Routing

Empowering organizations with a Teams Voice Solution

As one of few authorized sellers of the Government Community Cloud of Microsoft 365 for organizations with less than 500 users, C3 Integrated Solutions is defined by its ability to tailor their...

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2 min read

A Quick Exploration of Cisco Webex

Unified Communications seems to always be shifting within the market, whether from the adoption of cloud solutions or a new focus on AI. There is always some new, latest and greatest solution or technology that can help simplify our lives and our...

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2 min read

Unified Communication Can Improve Work From Home Productivity

No company wants to develop new strategies and policies based on fear of the unknown. Unfortunately, that is the position many businesses have found themselves in due to the COVID-19 pandemic. Establishing new systems and strategies quickly without...

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1 min read

CallTower Delivers True Collaboration with Teams Direct Routing

As a global leader in delivering cloud-based and enterprise-level unified communication solutions, CallTower is always looking for areas of innovation. CallTower was the first solution provider to deliver and integrated Office 365 Microsoft Teams...

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3 min read

Office 365 and Working From Home

Due to the COVID-19 pandemic, many employees in various businesses and organizations have been temporarily forced to work from home in an attempt to avoid the chances of the virus spreading. For businesses and organizations considering additional...

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3 min read

5 Useful Technologies for Remote Workers

The recent spread of COVID-19 is inspiring more and more businesses to ask employees to work from home. But have they prepared their employees to do so? Modern offices are packed with technology and infrastructure that makes work possible, but most homes...

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2 min read

Tips on Team Collaboration in a Remote Work Situation

Remote team collaboration requires two basic things: thoughtful consideration and some adaptations for the virtual office. As more teams go digital and turn to remote work, it’s important to remember that the kinds of nuanced communication you get in an...

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2 min read

6 Ways for Technology to Assist Remote Work

Thanks to technological advancements, the number of people working from home has been rising steadily over the years. According to Global Workplace Analytics, about 25 percent of the working population now works from the comfort of their homes. This is...

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2 min read

5 Ways to Use Microsoft Teams to Work From Home

Remote work has been a growing trend for some time. Given the current state of the world, the number of employees worldwide working remotely has increased dramatically. As a result, many are looking for ways to use existing technologies to maintain some...

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2 min read

The Technology You Need to Work from Home Successfully

Never before has the global business population been asked to universally work from home. But that day has come, and home we will work. As dedicated professionals across every field, suddenly we are faced with the challenge of connecting with our teams...

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3 min read

5 Critical Tips for Video Conferencing in Microsoft Teams

Working from home means that you might end up in a video call with your boss or coworkers in an awkward place. Not everyone has a home office or knows the go-tos of how to video chat. You might be sitting in your bedroom, kitchen, hallway, or some other...

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2 min read

Tips on How to Stay Focused When Working from Home

Telecommuting is a growing trend in many industries as more companies are discovering the benefits that working remotely can provide to both employers and employees. However, while it may sound like a dream to be able to work from home in sweatpants, if...

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3 min read

5 Ways Online Conferencing will Save Your Business Money Immediately

Unified Communications can benefit your business

Unified Communications is a valuable tool that businesses of all sizes use to add significant benefit to their organizations.  It not only improves and enhances communication and collaboration internally...

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2 min read

How to Pair Remote Work and Unified Communication

Due to the advancements that have been made in technology, many are discovering that remote work is becoming very opportune. Unified Communications (UC) solutions have made it even easier and more convenient for companies to effectively connect with...

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2 min read

5 Key Benefits of Video Conferencing Solutions

The way we work is changing - with offices around the globe, remote employees and work-from-home policies, it can be increasingly difficult to maintain solid collaboration. Misinterpretation or missed thoughts can cause confusion among teams. Fortunately...

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2 min read

3 Working From Home Tips For Channel Sales Reps

Working from home is a growing trend in today's global workforce. The number of remote workers continues to increase on a yearly basis. Many people are worried about not being as productive, feeling lonely, and not having an efficient space to work from....

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3 min read

8 Tricks to Become a Microsoft Teams Master

Many companies and organizations are transitioning to remote work solutions and Microsoft Teams is quickly becoming one of the most adopted options. However, once your company has brought you into the Teams fold, you'll need to know how exactly to make...

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2 min read

Stay Strong: 3 Ways to Get Motivated in Channel Sales

Telecom companies need channel partners that will augment sales of the company's products and/or services. If you're already a telecom channel partner, you're probably looking for answers to the big question: how to keep telecom channel sales motivation...

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1 min read

Remote Work is Critical to any Emergency Business Continuity Plan

Enabling employees to work remotely during a critical event is a business continuity practice being adopted or contemplated by many companies. Today’s mobile technologies make true collaboration feasible. And the idea that workers who can’t be present...

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2 min read

How to Manage a Remote Workforce: 4 Critical Steps

Managers of remote workforces have a particular challenge: extending influence to people they may rarely see and may barely know. In 2016, 43% of all U.S. employees work off-site at least part of the time and that number has surely increased. 

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3 min read

How to Manage Your Remote Work: 8 Clever Tips

Remote work is becoming more and more attractive in the corporate world, and for good reason. First, the technology has finally arrived to make remote work a reliable and effective reality. Second, remote work is cheaper than managing a brick-and-mortar...

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2 min read

How To Stay Active in Telecom Channel Sales: 3 Big Tips

Telecom markets are becoming more competitive due to the variety of small and large acquisitions and the introduction of new services. As a result of the changes in the industry, you are going to need an approach that will allow you to remain active in...

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2 min read

How to Escape a Selling Rut: 3 Helpful Tips

We have heard many conversations about  salespeople finding themselves in a rut. What is a rut in the sales world? A rut is generally a way for a salesperson to state he or she is not making enough sales. How do salespeople find land in a selling rut?

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1 min read

The Selling Power of Teams Webinar Recap: Leveraging CallTower

CallTower's Director of Channel Sales - Northeast, Sam Barron, broke down CallTower's Microsoft Teams offerings and much more during our Discover the Selling Power of Microsoft Teams Webinar. Below are some of the lessons learned from this great...

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2 min read

5 Trends in UC and Collaboration for 2020

Unified communications (UC) and collaboration experienced a transitional year in 2019. The shift to the cloud accelerated as leading vendors sent a strong message: products and development are now cloud-first. Emerging cloud-native vendors have become...

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2 min read

Tips on Selling UCaaS: Getting In Their Business

As the years go by, the adoption of Unified Communications as a Service (UCaaS) continues to increase at an unbelievable rate. As a result of the fast pace of the adoption of this solution, now is the perfect time for your clients and customers to enjoy...

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3 min read

Selling Microsoft Teams: Take A Proactive Approach

Every second counts. Every minute counts. It is vital to keep an eye on the industry and its surroundings while still getting the absolute most out of the resources and tools that are being offered. One of the tools that is being offered to businesses of...

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2 min read

The New Workforce: Invest In Unified Communications in 2020

The faces of collaboration and communication are no longer what they once were due to all the changes in the workforce. There is an influx of technological solutions that are available to make it easier to communicate and to make the communication...

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2 min read

The Evolution of Cisco: Revisiting CallTower's HCS Webinar

Last week, CallTower hosted a webinar focused on the newest collaboration system from cisco: Cisco Hosted Collaboration Solution (HCS). HCS delivers industry-leading cloud collaboration services from premier Cisco partners.

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2 min read

3 Trends That Helped Transform Unified Communications In 2019

2019 was a transitional year for the Unified Communications (UC) industry. There was an influx of new ideas, twists, and turns that could have big implications for 2020. The leading purpose of solutions and strategies centered around UC has been the...

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4 min read

5 Mistakes to Avoid When Using Microsoft Teams

With colleagues and business partners all over the world, we depend on Microsoft Teams to get work done. Many use it for several hours every day. And while some love Teams because it enables working from anywhere, there are ups and downs. There are...

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3 min read

How Will 5G Affect Unified Communication?

Two years ago, one of the biggest stories shared on social media and across all internet platforms was about the Sprint and T-Mobile merger. Sprint and T-Mobile are two of the biggest cellular network operators in the country. At the time, the merger was...

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3 min read

Five Big UCaaS Predictions for 2020

2019 was an exciting year for the Unified Communications (UC) industry. Throughout the marketplace, we’ve seen the rise of new and disruptive technology, like artificial intelligence tools, IoT, and machine learning. As businesses continue to accelerate...
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2 min read

Why is Microsoft Teams with CallTower the Best Choice?

Don’t get fooled by 3rd party integrations and risk your business 

In today's quickly evolving global economy, Unified Communications solutions empower business strategies to break through boundaries that were once roadblocks. Decision-makers are...

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2 min read

Unified Communications: 6 Lessons Learned from 2019

2019 has been an exciting year for the Unified Communications (UC) industry. Throughout the marketplace, we’ve seen the rise of new and disruptive technology, like artificial intelligence tools, IoT, and machine learning. As businesses continue to...

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3 min read

How Can Video Conferencing Boost Your ROI?

What kind of ROI can you expect with better video conferencing? In this post we'll be examining how video conferencing solutions yield effective in-house communication and excellent client relations. Companies that are moving toward video and away from...

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3 min read

Channel Partner Tips: Becoming a Guide to Customer Success

There is more to a successful customer experience than providing services and delivering the outcomes that customers want or what you think customers want. The discretion welcomes the idea that a winning customer experience will result in success for...

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3 min read

How Can Microsoft Teams Boost Your ROI?

Every day we are moving further away from the idea that work must be carried out at a specific time and place to a reality where, with the right technology, your employees can get their work done anytime from anywhere. For this to work for your business,...

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2 min read

Microsoft Teams - Fulfilling Your Collaboration Needs

Office 365 provides businesses and organizations with a collection of productivity tools. Office 365 is the go-to productivity suite for businesses and organizations of various sizes, and office 365 has become the suite of tools that other productivity...

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2 min read

Revitalize Your Communication Services With Cisco HCS

The challenges and demands you face within your business are constantly changing at a rapid pace. At this time, you may be facing a growing need for consistent communication and collaboration between your employees, customers, vendors, and suppliers. You...

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2 min read

Microsoft Ignite 2019 is a Wrap: Here's What We Learned

What was the buzz at Microsoft Ignite 2019?

Microsoft Ignite 2019 is in the books as thousands of IT professionals go back to their organizations to share the latest in trends and services. There were big announcements and in-depth conversations about...

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2 min read

SD-WAN vs Traditional WAN: Fixing Network Performance

Make your network agile and efficient with virtualization and cloud from SD-WAN

Software-Defined Wide Area Networking (SD-WAN) is a transformational approach to simplify networking and assure optimal UCaaS application performance. Unlike traditional...

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3 min read

New Year, New Tech: Unified Communications In 2020

Can you believe it is almost 2020? Since the year is almost over, now is a perfect time to think about the strategies you have implemented so far and if the technology you currently have will help your business prosper over the next ten years. When you...

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2 min read

2020 in UCaaS and CCaaS: A Bright Cloud Communication Future

As we continue to transition to UCaaS / CCaaS, the market keeps developing and strengthening

Q4 is upon us, and we’re entering the home stretch for the year—and the decade. Businesses of all sizes are looking back on 2019 to audit crucial infrastructure...

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2 min read

Channel Rep Tips: Working on Your Funnel Between Presentations

Unlike many types of online retail, channel sales is hardly an "instant sell" endeavor. In fact, often your best client-partners will be the ones who took months to make the final decision and begin working with you. From slow-moving giants in industries...

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2 min read

Why You Should Voice Enable your Microsoft Teams with Direct Routing

CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans empowered by a US-based client services team, ensuring a personalized implementation, adoption, training and support strategy. CallTower has been voice...

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2 min read

Channel Sales Tips: Creating a Customer Centered Presentation

The basics of selling continue to change right before our eyes. So many once-essential procedures, concepts, and strategies are no longer significant as they once were. However, one of the things that will always have a significance when it comes to...

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2 min read

UC and Its Place in Telecom: What is Synchronous Communication?

When we think about ways to successfully integrate business and organization communication services and systems so efficiency and productivity can be improved, we usually think about Unified Communication (UC). UC can provide businesses and organizations...

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3 min read

Solution Selling - How to Diagnose Customer Pain Points

Imagine you have come down with an illness and you go to your doctor to find some relief. What would you think if your doctor conducted a quick examination and asked you no questions, followed by a dismissive prescription, saying you’ll probably feel...

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2 min read

Telecom in 2020: What's New in the  Foreseeable Future?

We were promised an exciting and riveting year for the telecommunications sector in 2019, and it didn't disappoint. Over the last year, various technologies have surfaced, reaching a new level of  operational abilities. Currently, the telecom industry is...

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3 min read

5 Major Telecom Marketing Tactics for 2020

2020 looks to be an exciting year for the telecom industry, with new tech in development set to continue on through the course of the next few years. For marketers and channel sales reps looking to adapt to the growing trends in B2B sales, there are a...

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2 min read

How to Create Targeted Resources for Channel Sales

In order to make a strong impression on prospects, channel sales reps need the right resources

The truly unique and interesting thing about channel sales is that no two channels are exactly alike. Unlike B2C marketing, your channel sales leads each have...

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3 min read

Channel Sales Tips: Organizing and Prioritizing

One of the first things you probably learned when you decided you wanted to be a channel sales rep is that if you spend a significant amount of your time selling the products and services you will generate a great amount of revenue. However, you probably...

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2 min read

Lessons from Microsoft Voice + Clarity Connect Contact Center Webinar

Clarity Connect is a cloud-managed contact center solution that manages calls, IMs, emails, web chats and other communications for your customers, employees or partners. Clarity Connect Contact Center is considered the best contact center solution for...

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2 min read

5 Negotiation Techniques to Rescue a Channel Sale

As a channel sales professional, you've experienced many different types of sale scenarios. Sometimes a channel partner responds ready to buy and knows exactly what they want. Sometimes, the channel lead is unsure about committing but can be sold on a...

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2 min read

4 Smart Tips for Channel Sales Teams

Building a strong channel sales strategy is all about value and adaptability. The interesting thing about channel sales is that no two partners are the same. Each has a unique industry, process, and place you fit in their business model. Two partners who...

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2 min read

What's New in Skype for Business Server 2019 Edition?

Connect your teams with a familiar experience and in the Office applications they use every day

With Skype for Business (SfB) you can simplify your infrastructure with one platform for calling, conferencing, video, and sharing. The Server 2019 Edition...

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1 min read

What is CallTower's Cisco Hosted Collaboration Solution (HCS)?

Cisco Hosted Collaboration Solution (HCS) delivers industry-leading cloud collaboration services from premier Cisco partners. If you have an on-premises Cisco Unified Communications Manager (CUCM) based collaboration solution or aging premises...

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4 min read

What are CallTower's Contact Center as a Service (CCaaS) Offerings?

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for...

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2 min read

How to Maintain Channel Sales Leads Throughout the Conversion Process

No matter what your product or chosen channels, channel sales are almost universally a B2B approach. What this means is that your conversion funnel isn't just convincing one person. You may not even be proposing a traditional vendor relationship, as...

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2 min read

3 Big Mistakes To Avoid When Selling in the Channel

Generally, customers will form an opinion about a company before the selling process ends. There are many prospects who will try to find any reason to not purchase a product from you. If a buyer does not have a positive interaction with your sales team,...

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2 min read

Channel Sales Reps: Enhance Your Strategy and Engage with Customers

For many reps, figuring out how to effectively boost their channel sales can be a big challenge. When it comes to boosting channel sales, many reps find it challenging to figure out how to actually impact and influence consumers. This is highly...

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2 min read

What is CallTower's CT Cloud Boost?

The robust applications of a UC system call for a better, more reliable network. The combination of UCaaS and CT Cloud Boost will provide the quality and experience for real-time applications while improving overall network performance for domestic and...

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2 min read

What is CallTower's CT Cloud Voice?

For business customers, managing communications and increasing productivity in today’s dynamic, distributed, mobile economy is extremely challenging. With CT Cloud Voice, network operators can support customers of any size to meet these challenges by...

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2 min read

Jumpstart Your Social Media: 3 Tips for Channel Partners

Social media is a powerful engine. It can reach new clients, build trust with loyal partners, and set companies apart from their competitors through the sharing of valuable content. But not everyone knows how to channel that potential. How can you make...

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2 min read

UC JOURNEY: 6 Reasons to Choose a Cloud-Based UC Solution

- UCaaS SOLUTION: CLOUD or ON-PREM? - 

Many organizations are deciding between on-premise or the cloud for Unified Communication solutions. Learn four reasons why some organizations are better suited for a UC solution based in the cloud.

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2 min read

4 Weekly Channel Sales Activities to Increase Your Volume

It's true: more sales activity means more sales. However, the sales reps who have ever pounded their fist on their desk or thrown something against the room because they were frustrated about not motivating their sales team or close more deals might...

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3 min read

7 Microsoft Teams Tips: Get the Most Out of Collaboration

Do you know all the Microsoft Teams tips available to upgrade your collaboration experience? You’d be surprised how much you can accomplish when you go beyond the basics with your unfied communication solution.

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2 min read

Channel Sales Tips: Facing The Challenges

No business or organization is free from any obstacles or challenges, especially when it comes to sales. Even the companies that have sales teams that always perform at the highest level will run into obstacles when it comes to communication and creating...

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3 min read

Conferencing Conflict: Zoom vs. Skype for Business

Which Conferencing Solution is Right for You?

Video conferencing has become a multi-billion dollar industry, and it's not hard to see why.  When it comes to professional communication, nothing beats the experience of video conferencing. But which...

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2 min read

Starting Line: Three Tips for New Channel Sales Reps

Can you really be born a salesperson? While it may seem that you are surrounded by salespeople who were born to do the job because they make it look so easy, the truth is that the great salespeople have taken the time to improve themselves and sharpen...

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2 min read

3 Ways to Stay Motivated as a Channel Sales Rep

Sellers who are motivated will work longer and try harder on a consistent basis because they understand that the end reward is not just in the finishing results, but in the actual work itself. If you have a channel partner sales team that consists of...

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1 min read

CT Cloud Analyze: Real-Time Data Analytics

Real-Time Data Analytics

In order to maximize the potential of any unified communication solution, users need to be able to monitor everything and make sure things are running smoothly. The simplest way to achieve this goal is with CallTower's CT Cloud...

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2 min read

Solution Selling in the Channel: Focus On Your Prospects

Become a Solution-Based Seller

Every successful channel sales representative will understand that there are skills and experiences that can be a major asset to his or her overall success. Today, buyers are being more cautious than they have probably ever...

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2 min read

Microsoft Teams: Five Drawbacks to New Communication Platform

Consider the Following before adopting Teams

Microsoft has launched Microsoft Teams—a unified communications platform that raised a lot of dust in the industry. Microsoft Teams, as part of the Office 365 suite, brings together all the functionalities of...

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3 min read

3 Ways to Boost Channel Sales with Content Marketing

The role of the buyer has completely changed: they are now in the front of the line when it comes to the sales process. Technology is giving consumers more power, they can find any type of content whenever they want, and some consumers are a little...

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2 min read

Channel Sales Tips For Improving Your Performance

Getting The Results You Want

The sales profession is constantly moving and it is moving faster than ever before. As soon as you blink, you will see a new competitor emerge, there will be similar services and products that will be released, and as soon as...

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2 min read

CT Cloud Meeting Powered by Zoom: Web and Video Conferencing

A Complete Solution for Web and Video Conferencing

CT Cloud Meeting powered by Zoom is a cloud video conferencing and collaboration solution for desktop and mobile. Start or join a meeting with crystal-clear, face-to-face video, high-quality screen...

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4 min read

CallTower Channel Sales: Microsoft Voice Solutions

A Channel-Based Exploration of CallTower's Microsoft Offerings

At the Microsoft Ignite Event in 2017, Microsoft dropped a bombshell on the Unified Communications (UC) industry: they announced they would be transitioning their Skype for Business...

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2 min read

Tips on Creating Relationships With Channel Partners

When you want to encourage your team, you use a variety of tactics that will motivate them. Your main priority is to get them to focus their attention on the values of your company and the goals you have set.

Some of your business goals may include...

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2 min read

Exploring Microsoft Teams' Coexistence Modes

Navigate the Skype for Business and Teams with Coexistence Modes

Microsoft has enabled presence for coexistence modes when those settings are used to specify collaborations for Microsoft Teams and Skype for Business end users.

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2 min read

Channel Partner Tips: Minimizing Conflict

Channel partners can be incredibly beneficial. When partnerships are formed with other vendors, businesses will be able to offer better and stronger products and services, as well as a better overall customer experience. However, sometimes channel...

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4 min read

Channel Partners: How to Upsell Office 365

Give Your Customers They Tools They Need, Wherever They Are

"Would you like to upgrade for a dollar more?" is a classic example of an effective upsell pitch.

Upselling, of course, is a sales technique used to sell additional solutions, tools or services...

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2 min read

Channel Sales: The Transition To Solution Selling

When you first think about selling a solution and selling a product, you may think that there is no difference between the two. After all, don't we use different products to solve some of the problems we have? Most of the products that exist today have...

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5 min read

CT Cloud Solutions

Empower Your Cloud Communications Platform with Dynamic Solutions

 For business customers, managing communications and increasing productivity in today’s dynamic, distributed, mobile economy is exceptionally challenging.

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2 min read

The Benefits of Skype for Business Server Edition 2019

Skype for Business Server Edition 2019 can provide your business with the tools and resources it needs to save money on important business calls without lowering the quality of services you provide.

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2 min read

CallTower's Microsoft Managed Partner Network

Transform the way you do Business with CallTower’s Microsoft Managed Partner Network 

CallTower has been a Microsoft Gold Partner for years, which allows customers to take advantage of a fully developed Managed Partner Network. This means CallTower can...

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