CALLTOWER Blog

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2 min read

GCC High for Microsoft Teams: The Security Requirements

The Microsoft Teams Government Cloud High baseline requirements provide a consistent set of security controls across all Office 365 GCC High customers. To meet these requirements, you must have proper security controls in place for your compliance with...

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2 min read

The BYOC Carrier Strategy: Redundancy and Automation

In the age of cloud-based communication, with providers such as Zoom, Microsoft teams and Cisco Webex leading the helm, the concept of the Bring your own Carrier strategy has become much riper with organizations large and small. While this model is not...

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2 min read

Five9: Contact Center for Microsoft Teams Calling Plans

In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses communicate and collaborate, with features like real-time document editing, video conferencing, and instant...

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2 min read

Tips to Manage Ucaas Solutions in a Global Company

Many of today's global businesses have migrated to a cloud-based phone system. This blog will discuss managing multiple UCaaS solutions in a multinational company without hassle. UCaaS is an acronym for Unified Communications as a Service. It refers to...

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3 min read

The Benefits of the Digital Workplace: UCaaS and CCaaS

Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an evolving business landscape, the contact center must be able to quickly adapt to change.

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3 min read

Seven Ways to Manage Contact Center Solutions in a Global Company

Contact centers are rapidly becoming a necessity in the global business world. For this reason, businesses should start thinking about their contact center solutions as they go global. One way to do this is by hiring a dedicated contact center solution...

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1 min read

Six Benefits of Voice Enabled Microsoft Teams

Microsoft has recently introduced Voice-enabled Microsoft Teams, allowing users to communicate with each other in a more natural and engaging way. The introduction of this new feature coincides with that of the Surface Hub 2.0, which has voice...

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3 min read

The Digital Workplace: Combining UCaaS & CCaaS for Productivity

With the advent of the digital workplace, companies have more options than ever before for how to communicate and collaborate. But what's the best way to go about it?

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