CALLTOWER Blog

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3 min read

Zoom, Webex, and Teams: A Comparison of Three Key Collaboration Tools

In the business world, collaboration is key. Whether you're working on a project with colleagues in other departments or holding a meeting with clients, being able to communicate effectively is essential to getting the job done.

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3 min read

The ROI of Contact Center as a Solution (CCAAS): Why It Pays to Invest

Contact Center as a Solution (CCaaS) is an emerging technology that delivers customer service through the cloud, allowing businesses to use CCaaS to provide customer service from anywhere in the world.

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3 min read

7 Ways Microsoft Teams Can Help Future-Proof Your Business

Microsoft Teams is a powerful cloud-based communication and collaboration platform from Microsoft. It allows businesses to connect with their teams, customers, partners, and resources in one centralized location. With features like chat, file sharing,...

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2 min read

What's New with Microsoft Teams in 2023?

After the 2020 pandemic, remote work has picked up a lot, and going into the next years; it will keep growing. Most people coming into the workforce need such independence to offer productivity. Microsoft has been looking at ways to ensure the dream is...

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2 min read

Future Proofing Your Business With Cloud Calling

The rapid adoption of cloud-based technologies across all industries has reshaped the way businesses operate and has ushered in a new era of innovation. In today's landscape, an organization's ability to remain resilient in the face of constant change...

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3 min read

Cloud Computing Empowers Greater Cost Savings

In an era of increased remote work and hybrid environments, many organizations have shifted to the adoption of cloud computing as a new utility. As we anticipate these work environments being a staple within many organizations, it is critical that IT...

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1 min read

Comparing CRITICAL UCaaS integration Solutions: MS Teams v. Webex

For businesses looking to implement a new collaboration tool, it can often feel like a clash between two titans: Cisco Webex and Microsoft Teams. Understanding the differences between Webex and Teams is crucial in deciding which one is the best for your...

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2 min read

What to Know about GCC High for Microsoft Teams Security Provisions

As the world embraces the digital workplace, the government agencies and contractors have not fully embraced remote working. While most organizations prefer an all-in-one communications tool, sensitive organizations like the Department of Defense and...

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