CALLTOWER Blog

Stay Connected. Stay Ahead.

Optimizing Your Microsoft Teams. Microsoft Teams Logo.

2 min read

Top Tips for Optimizing Your Microsoft Teams Experience in 2025

Introduction In today’s fast-paced business environment, Microsoft Teams has become a cornerstone for collaboration and communication. However, with its vast array of features, many businesses are not fully leveraging its potential. Optimizing your...

Read More
Someone using Microsoft Teams features on their phone with a laptop in the background.

2 min read

Revolutionizing Teamwork: The Latest Microsoft Teams Features for 2024

Introduction In today’s fast-paced digital world, seamless collaboration is the backbone of any successful organization. Microsoft Teams has...

Read More
Omnichannel Cloud Communications. A woman dressed in a business suit is seated on the floor, working intently on her laptop, reflecting a modern work ethic.

4 min read

Omnichannel Cloud Communications: Meeting Customers Where They Are

Introduction In today’s fast-paced, digital-first world, customers expect businesses to be available wherever and whenever they want to connect....

Read More
AI Technologies

2 min read

5 Ways You Can Use AI Technologies to Enhance Work-Life Balance

Introduction In today's fast-paced world, maintaining a healthy work-life balance is becoming increasingly challenging. However, advancements in ...

Read More
Direct Routing and Operator Connect Explained. Microsoft Teams logo

2 min read

Direct Routing and Operator Connect Explained: The Essential Guide

Introduction In today’s fast-paced digital landscape, businesses need communication tools that can scale, remain cost-effective, and provide...

Read More
Contact Center AI. A professional working on a laptop in a modern contact center environment, focusing on digital communication and customer support solutions.

2 min read

CallTower + Inoria: The Future of Contact Center AI

Advancing Contact Centers with AI The contact center industry is evolving rapidly, with businesses looking for smarter, more efficient ways to manage...

Read More
UCaaS and CCaaS integrations. High-tech computing equipment.

3 min read

Exploring UCaaS and CCaaS Integrations with CallTower

Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions are rapidly evolving, bringing innovative tools to...

Read More
CCaaS Innovation. Contact Center equipment on a desk.

3 min read

CCaaS Innovation with Five9, Solgari, CT Cloud and Genesys

Customer expectations are evolving rapidly, driven by advanced technologies and the demand for personalized experiences. Contact Center as a Service...

Read More