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Unlocking Superior Communication: The CallTower Advantage for Teams

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Introduction

In an era where seamless communication defines the backbone of successful businesses, choosing the right telecommunication platform is paramount. As companies navigate the complexities of the digital age, the demand for robust, reliable, and feature-rich communication tools has never been higher.

Amidst a plethora of options, CallTower stands out not just as an alternative but as a superior enhancement to Microsoft's solution, with its unparalleled integration with Teams. Here we’ll delve into the reasons behind the growing preference for CallTower among businesses seeking to optimize their communication strategies, ensuring they stay ahead in the competitive market landscape.

CallTower's Strategic Edge

Failover

The resilience of communication systems is paramount to safeguarding business operations. The absence of failover or backup options can expose businesses to the risk of significant disruptions and losses when systems fail, leaving them without a means to reroute calls. CallTower has strategically developed and implemented a robust native failover system designed to uphold business continuity. This proactive approach ensures that your enterprise remains connected, minimizing the risk of downtime and its associated costs.

Reliability

CallTower offers an impressive 99.999% uptime compared to Microsoft's 99.9%. This might seem like a minor difference, but in a business where every second counts, it could make all the difference.

Less DIY More Support

There is a lot that goes into implementing a new Teams system - porting of numbers, configuration of call flow, equipment installation, and training. With CallTower, clients are assigned an Onboarding Specialist designated to assist with all these tasks, saving time and ensuring a smooth transition.

What's more, CallTower offers top-notch customer support, including a 15-minute response time, 24/7/365 live customer care via phone, chat, and email, and a dedicated account manager.

Lower Costs

CallTower offers improved rates and more feature-rich plans. From unlimited, metered, to call path model options, customers have a wide range of plans to choose from.

Superior Features

CallTower fills the gaps by offering additional features like overhead paging, SMS, eFax, call monitoring, and more which further enhances enterprise communication capabilities and overall productivity.

Reports and Analytics

CallTower goes a step further by providing deep analytics enabling businesses to troubleshoot, track how users connect, monitor WiFi signals, check latency packets, and more.

DID Inventory

CallTower optimizes costs by storing unused DID’s as a true DID, holding the cost down until they're ready for use, with Microsoft directly requiring each unused DID to have a seat, which could escalate escalating costs.

Customizable Call Plans

CallTower offers competitive customizable call plans for individual users or call paths for larger organizations, providing scalable solutions for businesses of all sizes.

Conclusion

The strategic choice of CallTower for Teams integration by a growing number of savvy businesses is not coincidental but a testament to its superior service offerings. CallTower's dedication to providing a fail-safe communication system, its unmatched uptime, comprehensive customer support, cost efficiency, and an array of advanced features distinctly positions it as a leader in its field.

Elevate your business communication strategy by choosing CallTower for Teams and position your enterprise to thrive in the dynamic business environment of today and tomorrow.

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