CALLTOWER Blog

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Customer Experience (CX) Strategy: 5 Hurdles You May Face

Developing an effective customer experience (CX) strategy is a key step to creating an exciting and engaging customer pool. However, customer experience leaders still face challenges in turning that strategy into a reality.

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If You’re Buying Mobile Phone Bundles, You’re Paying Too Much

AT&T, Verizon, and the others offer bundles of minutes, texts, and data. Why?

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"Unlimited" Service Plans

In the United States, many goods are sold under the banner of “unlimited”—all you can eat buffets, drink refills, cell phone plans, TV and internet services, etc. We all understand the concept behind this particular notion of unlimited; you pay a premium...