Marsha Kagan

3 min read

Why Customization Requires the Right Professional Services Partner

Why Customization Requires the Right Professional Services Partner When it comes to delivering exceptional customer experiences (CX), modern contact centers face a challenge that many overlook: complexity. Customer demands are growing, systems are...

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4 min read

The Rise of the Digital Colleague: Redefining Teamwork with Agentic AI

The Rise of the Digital Colleague: Redefining Teamwork with Agentic AI Teamwork is at the core of every successful business. Traditionally, it’s been...

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3 min read

From Reactive to Proactive: How Agentic AI Transforms Contact Centers

🤖 From Reactive to Proactive: How Agentic AI Transforms Contact Centers For years, the capabilities of AI in contact centers have felt like putting...

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