The Digital Workplace: UCaaS and CCaaS Decouple From the Desk Phone
The modern workspace is now capable of going completely digital. Two years ago, we were reeling at the idea of going full remote for most businesses...
The modern workspace is now capable of going completely digital. Two years ago, we were reeling at the idea of going full remote for most businesses...
As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long...
In today's business world, clients want instant feedback and timely results. In some instances, it is challenging to keep up with the demand being...
Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of...
Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part...
For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...
Cloud-based technology continues to bring major changes to businesses and organizations, and contact centers are not exempt from the changes. Today, ...
The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported...