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Contact Center

2 min read

Five9: Contact Center for Microsoft Teams Calling Plans

In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses communicate and collaborate, with features like real-time document editing, video conferencing, and instant...

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3 min read

The Benefits of the Digital Workplace: UCaaS and CCaaS

Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an evolving business landscape, the contact center must be able to quickly adapt to change.

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2 min read

The Digital Workplace: UCaaS and CCaaS Decouple From the Desk Phone

The modern workspace is now capable of going completely digital. Two years ago, we were reeling at the idea of going full remote for most businesses most of the time. Having done so for a few months - or much longer - we see new possibilities opening...

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2 min read

5 Major Trends Coming to CCaaS in 2022

As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long process of trial and error. With the ultimate goal of optimizing customer service, businesses have looked...

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2 min read

How Five9 Cloud Contact Center Can Save You Money

In today's business world, clients want instant feedback and timely results. In some instances, it is challenging to keep up with the demand being placed by customers. Companies can experience difficulties because they do not have enough personnel to...

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2 min read

What is Contact Center as a Service (CCaaS)?

Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of experience they can expect if they choose to do business with you. When you use contact center as a service...

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2 min read

What is xCaaS and How Can it Impact Your Organization?

Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part of the workforce transitioned to working remotely. And companies that weren't prepared for the same or...

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3 min read

How Can Contact Center as a Service (CCaaS) Boost Your ROI?

For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and concerns. However, customers expect more from businesses today. Customers expect businesses to interact...

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