CALLTOWER Blog

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Contact Center

Contact center service and support concept with headset, keyboard, and icons for phone, email, and chat communication.

2 min read

How Professional Contact Centers Safeguard Your Business

Introduction: The DIY Illusion On the surface, managing your own contact center sounds like a smart move. You get control, you avoid vendor costs,...

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A person holding a transparent globe in their hands, with colorful speech bubbles in various languages displayed across it, symbolizing global communication and connectivity.

3 min read

Voice, Video, and AI: The Rise of Truly Borderless Collaboration 🌍💬

Breaking Down Borders in the Modern Workplace 🌎 It used to be that the biggest hurdle for global teams was time zones. Now? It’s language. In...

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Buzzword Detox: The Plain-English CCaaS & CX Glossary

4 min read

Buzzword Detox: The Plain-English CCaaS & CX Glossary

Buzzword Detox: The Plain-English CCaaS & CX Glossary Welcome to the Buzzword Detox!

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🕑 Customer Experience Counts: Why Every Interaction Matters

2 min read

🕑 Customer Experience Counts: Why Every Interaction Matters

🕑 Customer Experience Counts: Why Every Interaction Matters Loyalty isn’t guaranteed—but great experiences make it far more likely.

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Empowered by Design: What Makes Agentic AI Different from Traditional Automation

2 min read

Agentic AI vs. Traditional Automation: What Sets It Apart

Automation has long played a vital role across industries, efficiently handling routine, repetitive tasks that once required human labor. However, a...

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How Agentic AI Creates Value at Every Step of the Customer Journey

3 min read

How Agentic AI Creates Value at Every Step of the Customer Journey

Agentic AI, defined as artificial intelligence capable of autonomous decision-making and action, is revolutionizing how businesses interact with...

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The Hidden Cost of DIY: When to Bring in Professional Services for CX Success

2 min read

The Hidden Cost of DIY: When to Bring in PS for CX Success

Customer experience (CX) has become a critical factor in building brand loyalty and driving business growth. Yet, many organizations try to develop...

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Strategies to Minimize Business Disruption During Transitions

3 min read

Strategies to Minimize Business Disruption During Transitions

Strategies to Minimize Business Disruption During Transitions Change is inevitable in the business world, whether it’s adopting new technology,...

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