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3 min read
CallTower Blog Team: Dec 16, 2022 9:15:00 AM
Contact Center as a Solution (CCaaS) is an emerging technology that delivers customer service through the cloud, allowing businesses to use CCaaS to provide customer service from anywhere in the world.
1 min read
Tonya Andrea: Oct 21, 2022 9:45:00 AM
For businesses looking to implement a new collaboration tool, it can often feel like a clash between two titans: Cisco Webex and Microsoft Teams. Understanding the differences between Webex and Teams is crucial in deciding which one is the best for your...
2 min read
CallTower Blog Team: Aug 11, 2022 9:45:00 AM
In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses communicate and collaborate, with features like real-time document editing, video conferencing, and instant...
3 min read
CallTower Blog Team: Jul 21, 2022 9:45:00 AM
Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an evolving business landscape, the contact center must be able to quickly adapt to change.
2 min read
CallTower Blog Team: Apr 27, 2022 9:45:00 AM
The modern workspace is now capable of going completely digital. Two years ago, we were reeling at the idea of going full remote for most businesses most of the time. Having done so for a few months - or much longer - we see new possibilities opening...
2 min read
CallTower Blog Team: Mar 30, 2022 9:15:00 AM
As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long process of trial and error. With the ultimate goal of optimizing customer service, businesses have looked...
2 min read
CallTower Blog Team: Oct 28, 2021 9:45:00 AM
In today's business world, clients want instant feedback and timely results. In some instances, it is challenging to keep up with the demand being placed by customers. Companies can experience difficulties because they do not have enough personnel to...
2 min read
Kade Herbert: Aug 20, 2021 9:45:00 AM
Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of experience they can expect if they choose to do business with you. When you use contact center as a service...