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CallTower Blog Team: Oct 30, 2025 1:04:54 PM
Meet the Experts Behind Your CallTower Training Great technology is powerful, but it’s the people who help you use it that make all the difference....
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CallTower Blog Team: Oct 6, 2025 1:23:48 PM
Sustainable Contact Centers: Rethinking Customer Experience with a Smaller Carbon Footprint Across EMEA, enterprises are under increasing pressure to...
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CallTower Blog Team: Aug 21, 2025 10:15:32 AM
Breaking Down Borders in the Modern Workplace 🌎 It used to be that the biggest hurdle for global teams was time zones. Now? It’s language. In...
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CallTower Blog Team: Aug 21, 2025 9:22:07 AM
Beyond Implementation: How Professional Services Accelerate Time-to-Value in CX Projects The average customer experience project takes 18 months to...
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CallTower Blog Team: Aug 21, 2025 9:15:00 AM
From Advisors to Allies: Rethinking Professional Services as a Long-Term CX Partner The days of one-off consulting engagements and project-based...
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CallTower Blog Team: Aug 21, 2025 9:05:50 AM
Decision-Making in Real Time: The Operational Edge of Agentic AI
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Automation has long played a vital role across industries, efficiently handling routine, repetitive tasks that once required human labor. However, a...
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Agentic AI, defined as artificial intelligence capable of autonomous decision-making and action, is revolutionizing how businesses interact with...