CALLTOWER Blog

2 min read

How AI Is Quietly Transforming Customer Support (Why should you care?)

Tonya Andrea: Jun 12, 2025 9:15:00 AM

🤖 How AI Is Quietly Transforming Customer Support (and Why You Should Care) Customer support has come a long way from the days of long hold times,...

2 min read

🔒 Your Phone System Might Be Your Weakest Security Link

Tonya Andrea: May 15, 2025 9:15:00 AM

🔒 Your Phone System Might Be Your Weakest Security Link When businesses think of cybersecurity, they often zero in on firewalls, email phishing, and...

2 min read

Cloud Contact Centers vs. On-Prem: What’s Changed in 2025

Tonya Andrea: May 1, 2025 9:15:00 AM

Cloud Contact Centers vs. On-Prem: What’s Changed (and What Hasn’t) in 2025 ☁️🏢📞 The way companies support their customers is evolving fast — and...

2 min read

Recession-Proofing Your EMEA Business with UCaaS & CCaaS Bundles

Tonya Andrea: Apr 17, 2025 9:15:00 AM

Recession-Proofing Your EMEA Business with UCaaS & CCaaS Bundles 📉 In today’s unpredictable economic climate, businesses across the EMEA region are...

2 min read

Identifying Pain Points in Enterprise Communication:How to Solve Them

Tonya Andrea: Mar 20, 2025 9:15:00 AM

2 min read

The Ultimate Partner Program: 5 Benefits You Can’t Ignore

Tonya Andrea: Mar 14, 2025 8:03:29 AM

The Ultimate Partner Program: 5 Benefits You Can’t Ignore In the dynamic world of unified communications, standing out and staying ahead requires...

4 min read

Omnichannel Cloud Communications: Meeting Customers Where They Are

Tonya Andrea: Mar 14, 2025 7:52:26 AM

Introduction In today’s fast-paced, digital-first world, customers expect businesses to be available wherever and whenever they want to connect....

2 min read

CallTower + Inoria: The Future of Contact Center AI

Tonya Andrea: Mar 6, 2025 9:15:00 AM

Advancing Contact Centers with AI The contact center industry is evolving rapidly, with businesses looking for smarter, more efficient ways to manage...