--- title: "Inoria Connect: Next-Level Customer Experience Strategies" description: Throughout 2024, Inoria Connect united customer experience (CX) leaders and conversational AI innovators for a series of impactful in-person events. image: https://info.calltower.com/hubfs/Inoria%20Connect.png --- 1 min read # Inoria Connect: Next-Level Customer Experience Strategies [![Picture of Inoria Blog Team](https://info.calltower.com/hs-fs/hubfs/inoria_blog-icon.png?width=30&name=inoria_blog-icon.png) Inoria Blog Team ](https://info.calltower.com/blog/author/admin) : Nov 27, 2024 12:54:36 PM [Events](https://info.calltower.com/blog/topic/events) ![Featured Image](https://info.calltower.com/hubfs/Inoria%20Connect.png)   Throughout 2024, Inoria Connect united customer experience (CX) leaders and conversational AI innovators for a series of impactful in-person events. With stops in Hartford (Connecticut), Chicago (Illinois), Toronto (Ontario), and Montreal (Quebec), these gatherings fostered collaboration, knowledge sharing, and networking in unforgettable settings. # **A look back at Inoria Connect 2024**         ## **Celebrating an Exceptional CX Journey Across North America** From historic hotels to vibrant urban venues, each location added its unique flair to our mission of empowering contact centers to elevate their CX strategies with cutting-edge insights. ![](https://info.calltower.com/hs-fs/hubfs/Imported_Blog_Media/inoria-connect-1-3-1024x819-1.png?width=900&height=720&name=inoria-connect-1-3-1024x819-1.png) ## **Inoria Connect Highlights** With our valued partners, we delivered actionable strategies and insights, including how to: - Capitalize on customer self-service and conversational AI - Empower the customer journey - Boost business reach and customer engagement - Optimize omnichannel platform strategies - Seamlessly integrate customer data across channels - Analyze customer behavior in real-time, use predictive analytics to anticipate needs Interactive sessions and immersive presentations ensured attendees gained practical strategies and tools to transform their contact center operations. Plus, we had many informal moments ideal for networking with extended lunch and cocktail sessions – making each event even more fun and memorable! ![](https://info.calltower.com/hs-fs/hubfs/Imported_Blog_Media/inoria-connect-2-300x240.png?width=900&height=720&name=inoria-connect-2-300x240.png) ### **Gratitude to Our Attendees** To all the wonderful event participants who joined us for the day—thank you! Your participation and enthusiasm made Inoria Connect 2024 a resounding success. We truly enjoyed hearing about the challenges faced within your organizations and how you’re working to overcome them. Your openness in sharing your experiences allowed us to better understand your needs and explore how we can help drive your CX strategies. ![](https://info.calltower.com/hs-fs/hubfs/Imported_Blog_Media/inoria-connect-3-1024x819-1.png?width=900&height=720&name=inoria-connect-3-1024x819-1.png) ### **Special Thanks to Our Sponsors** We were honored to collaborate with our Inoria Connect guest sponsors, [Genesys ](http://www.Genesys.com)(Canadian locations only), [Kore.ai](http://www.Kore.ai) and [eMite](http://www.emite.com).  Their expertise and contributions enriched every session, helping us deliver unparalleled value to all attendees. [![](https://info.calltower.com/hs-fs/hubfs/Imported_Blog_Media/Genesys_company-Logo_wine_-300x61-1.png?width=231&height=47&name=Genesys_company-Logo_wine_-300x61-1.png)](http://www.genesys.com)         [![](https://info.calltower.com/hs-fs/hubfs/Imported_Blog_Media/Kore_ai-logo-300x73.png?width=193&height=47&name=Kore_ai-logo-300x73.png)](http://www.kore.ai)         [![](https://info.calltower.com/hs-fs/hubfs/Imported_Blog_Media/emite-new-300x67-1.png?width=211&height=47&name=emite-new-300x67-1.png)](http://www.emite.com) We look forward to even more opportunities to work in partnership with these and other companies in the new year. ## **Looking Ahead to 2025** As we close out 2024, we’re already gearing up for an even bigger and better Inoria Connect in the new year. Stay tuned for updates on new locations, innovative sessions, and more opportunities to connect with peers and experts. We can’t wait to welcome you to the next chapter of Inoria Connect. ### **Complete the form below to get notified first!** #### [From Bell to the Cloud: Celebrating 150 years of American Innovation in Telecom](https://info.calltower.com/blog/from-bell-to-the-cloud-celebrating-150-years-of-american-innovation-in-telecom?hsLang=en-us) ![Picture of Evan Lewis](https://info.calltower.com/hs-fs/hubfs/1673056520721.jpg?width=30&name=1673056520721.jpg) [Evan Lewis](https://info.calltower.com/blog/author/evan-lewis) : Jul 2, 2026 11:00:02 AM  As the United States prepares to celebrate its 250th anniversary of the Declaration of Independence, it’s worth recognizing the American... 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It’s a practical... [Blog](https://info.calltower.com/blog/topic/blog) [CallTower](https://info.calltower.com/blog/topic/calltower) [Training & Webinars](https://info.calltower.com/blog/topic/training-webinars) [Customer Success](https://info.calltower.com/blog/topic/customer-success) [Read More](https://info.calltower.com/blog/on-site-vs.-online-training-how-to-choose-the-right-mix-for-your-team?hsLang=en-us) #### [A Compliance-Ready Mobile Calling Strategy for Regulated Enterprises](https://info.calltower.com/blog/a-compliance-ready-mobile-calling-strategy-for-regulated-enterprises?hsLang=en-us) ![Picture of Evan Lewis](https://info.calltower.com/hs-fs/hubfs/1673056520721.jpg?width=30&name=1673056520721.jpg) [Evan Lewis](https://info.calltower.com/blog/author/evan-lewis) : Jun 25, 2026 11:00:03 AM  For finance, healthcare, insurance, and other regulated enterprises, mobile communications have become one of the hardest channels to govern. As... 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