3 min read

Empowering Communication:Unveiling CallTower's Native Teams Solution

Featured Image


With remote work becoming the new norm, organizations are seeking comprehensive communication solutions that seamlessly integrate with their operations. Microsoft Teams has emerged as a leader in this space, offering a versatile platform for collaboration, chat, video conferencing, and more. With its game-changing collaboration with Microsoft, CallTower takes Teams to the next level with its Native Teams Solution, fortified by Direct Routing and Operator Connect.  


Direct Routing: Bridging the Gap 

Direct Routing is a pivotal aspect of CallTower's Native Teams Solution. It facilitates the connection of Microsoft Teams to the Public Switched Telephone Network (PSTN), enabling seamless external calling directly from the Teams platform. This eliminates the need for complex workarounds and offers a cohesive communication experience. With Direct Routing, users can make and receive calls through Teams, transforming it into a comprehensive communication hub. 


Operator Connect: Revolutionizing Call Handling 

Operator Connect is another remarkable facet of CallTower's solution that simplifies the process of obtaining and managing phone numbers for external calling. This feature is especially beneficial for businesses operating globally or expanding their reach, as it enables the swift setup of local numbers in various regions. Operator Connect ensures that companies can project a professional image and establish easy accessibility for clients and partners worldwide. 


The Essence of a Native Teams Solution 

With a native Teams solution businesses experience an all-in-one integration of communication tools directly within the Microsoft Teams platform. Unlike third-party applications or separate systems, a native solution operates within the Teams environment, offering a unified experience for various communication channels. This integration eliminates the need for users to switch between applications, streamlining workflows and enhancing user adoption. 

 "Having a native Teams solution is essential for any remote business," explains Jeff Shroeder, CallTower's VP of Technology. "Native Teams solutions provide the best customer experience by optimizing the call path, minimizing licensing costs, and leveraging the most straightforward user experience. Non-native solutions force Teams into the role of client for another UCaaS platform and often require a middleware application. CallTower keeps Teams users on a native solution even in hybrid deployments where some users might be on another UCaaS solution." 


Understanding CallTower's Native Teams Solution 

CallTower's Native Teams Solution is skillfully crafted to optimize communication within organizations, combining Microsoft Teams' powerful collaboration features with CallTower's proven unified communication services. This integration allows businesses to experience the limitless potential of Teams while benefiting from CallTower's expertise in voice quality and support. CallTower prides itself on delivering 100% certifiable native team services to its customers, so they can rest assured that any additional risk is minimized while eliminating the need to go through third-party providers.  

 "When considering native MS Teams solutions in comparison to other integrated options, the focal point lies in the challenges stemming from the integration process," states William Rubio, Chief Revenue Officer at CallTower. "Opting for a genuinely native Teams solution eliminates concerns related to added layers of risk and by ‘looking under the hood’ during the sign-up process – does your system sign in through a third-party solution or operate with a third party voicemail system? – You can personally authenticate the native nature of your Teams solution. Essentially, with the use of true native solutions, companies can minimize risk, simply end-user functionality and decrease the need for support by switching to a native MS Teams solution with a Microsoft Gold Partner like CallTower.” emphasizes Rubio. 


 Why Opt for CallTower's Native Teams Solution? 

  1. Expertise and Support: CallTower brings decades of experience in unified communications, making them a trusted partner for implementing a seamless Teams solution. Their comprehensive support ensures a smooth transition and uninterrupted communication.
  1. Unparalleled Integration: CallTower's Native Teams Solution goes beyond basic integration, providing advanced features like Direct Routing and Operator Connect. This comprehensive integration enhances communication capabilities, making it a robust choice for businesses.
  1. User-Centric Approach: CallTower's solution prioritizes user convenience. Unifying communication tools within Teams create a cohesive environment where users can seamlessly switch between chats, calls, and meetings.
  1. Scalability and Flexibility: As businesses evolve, their communication needs change too. CallTower's solution offers scalability, enabling organizations to add new users, integrate new features, and expand without disrupting operations.
  1. Cost-Effective: Implementing a native Teams solution with CallTower eliminates the need for multiple platforms, reducing costs and simplifying management.
  1. Global Reach: With Operator Connect, CallTower enables businesses to establish a global presence effortlessly, making it an ideal choice for companies with international operations.

In Conclusion 

CallTower's true Native Teams Solution, enriched by Direct Routing and Operator Connect, reshapes the landscape of modern communication. With its integration within Microsoft Teams, it empowers organizations to collaborate effectively, communicate effortlessly, and drive productivity to new heights. This native Teams solution is not only a strategic advantage but a necessity in today's dynamic business environment. With CallTower as your partner, you unlock a pathway to streamlined communication, efficient collaboration, and global reach, setting your business on a trajectory toward success. Connect with CallTower today to learn more about our Native Teams Solution. 



Exploring New Features in Cisco Tools for Enhanced Communication


The landscape of business communication is evolving at an unprecedented pace, driven by advancements in technology and changing work...

Read More

The Role of UCaaS in Global Business Continuity Planning


In today's rapidly evolving business landscape, the ability to maintain operations during disruptions is crucial for survival and...

Read More

The Porting Odyssey: Navigating Challenges in Diverse Environments


Porting is the process of adapting an application or data to run on a different platform, operating system, or environment. Porting can...

Read More