3 min read
Seanna Baumgartner: May 26, 2026 9:55:34 AM
Have you ever watched a customer service agent scramble to find an answer while a frustrated client waits on hold? The agent flips between three...
3 min read
Evan Lewis: May 21, 2026 11:00:01 AM
Operating an in-house, do-it-yourself (DIY) contact center may appear to be a cost-effective and simple solution, but businesses often encounter...
2 min read
CallTower Blog Team: Aug 27, 2025 6:15:36 PM
Introduction: The DIY Illusion On the surface, managing your own contact center sounds like a smart move. You get control, you avoid vendor costs,...
2 min read
Tonya Andrea: Jun 5, 2025 9:15:00 AM
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Tonya Andrea: Apr 10, 2025 9:15:00 AM
Unified Communications for Retail: Solving Multi-Location Communication Challenges Retail businesses with multiple locations face a unique...
3 min read
Evan Lewis: Feb 28, 2025 11:15:00 AM
Customer expectations are evolving rapidly, driven by advanced technologies and the demand for personalized experiences. Contact Center as a Service...
2 min read
Tonya Andrea: Feb 5, 2025 11:19:36 AM
Why Conversational AI is the Cornerstone of Digital Transformation In an era where customer expectations are higher than ever, businesses are seeking...
3 min read
Evan Lewis: Feb 3, 2025 12:00:00 PM
Customer experience has never been more critical for businesses striving to stand out in competitive markets. To meet these demands, CallTower...