CALLTOWER Blog

2 min read

Future Proofing Your Business With Cloud Calling

Tonya Andrea: Nov 10, 2022 9:15:00 AM

The rapid adoption of cloud-based technologies across all industries has reshaped the way businesses operate and has ushered in a new era of innovation. In today's landscape, an organization's ability to remain resilient in the face of constant change...

2 min read

What is Contact Center as a Service (CCaaS)?

Kade Herbert: Aug 20, 2021 9:45:00 AM

Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of experience they can expect if they choose to do business with you. When you use contact center as a service...

3 min read

How Can Contact Center as a Service (CCaaS) Boost Your ROI?

CallTower Blog Team: Mar 26, 2021 9:45:00 AM

For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and concerns. However, customers expect more from businesses today. Customers expect businesses to interact...

2 min read

What does Microsoft's Metaswitch Purchase Mean for the Telecom Industry?

CallTower Blog Team: Aug 27, 2020 9:45:00 AM

Microsoft is one of the biggest tech companies in the world. While most people know Microsoft for their computers and office programs, Microsoft produces a large variety of software in many different industries. Microsoft produces video games and...

1 min read

CT Cloud Unite: Integrating Microsoft Teams with CRM software

Kade Herbert: Aug 21, 2020 9:45:00 AM

CallTower has integrated Microsoft Teams with CRM software and features like Contact Popping

CallTower's CT Cloud Unite is a customer retention management and integration application and it now operates with Microsoft Teams Direct Routing calling plans....

2 min read

SD-WAN vs Traditional WAN: Fixing Network Performance

Kade Herbert: Nov 22, 2019 10:15:00 AM

Make your network agile and efficient with virtualization and cloud from SD-WAN

Software-Defined Wide Area Networking (SD-WAN) is a transformational approach to simplify networking and assure optimal UCaaS application performance. Unlike traditional...

1 min read

What is CallTower's Cisco Hosted Collaboration Solution (HCS)?

Kade Herbert: Sep 11, 2019 12:35:35 PM

Cisco Hosted Collaboration Solution (HCS) delivers industry-leading cloud collaboration services from premier Cisco partners. If you have an on-premises Cisco Unified Communications Manager (CUCM) based collaboration solution or aging premises...

4 min read

What are CallTower's Contact Center as a Service (CCaaS) Offerings?

Kade Herbert: Sep 6, 2019 9:33:00 AM

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for...