Direct Routing and Operator Connect Explained: The Essential Guide

Introduction

In today’s fast-paced digital landscape, businesses need communication tools that can scale, remain cost-effective, and provide reliability across all devices. With Microsoft Teams as one of the leading solutions for unified communication, understanding the best connectivity options—Direct Routing and Operator Connect—has become essential for businesses looking to elevate their Teams experience. 

Here, we’ll break down the differences, benefits, and optimal use cases of each solution, so you can make the best choice for your organization.

What is Direct Routing?

Direct Routing enables companies to connect Microsoft Teams with an external telephony provider, to manage calls via the Public Switched Telephone Network (PSTN). This setup offers high flexibility, allowing businesses to customize call settings, routing options, and carrier selection.

Benefits of Direct Routing:

• Enhanced Flexibility: Direct Routing allows integration with existing telecom providers, enabling businesses to keep their current numbers and save on switching costs.
• Control Over Call Management: Companies retain full control over call routing, IVR, and other custom configurations.
• Global Reach: With the ability to connect to international carriers, Direct Routing helps businesses maintain seamless communications worldwide.

What is Operator Connect?

Operator Connect is Microsoft’s streamlined approach to connecting Teams with PSTN services, allowing users to select a certified operator directly within the Teams admin center.  Operator Connect is designed for businesses looking for a simplified setup that reduces administrative overhead while maintaining robust call quality and reliability.

Benefits of Operator Connect:

• Seamless Setup: Operator Connect requires minimal configuration, allowing businesses to get up and running faster without needing extensive technical expertise.
• Guaranteed Quality and Support: Operators like CallTower offer service-level agreements (SLAs) that ensure optimal performance and customer support.
• Centralized Management: Businesses can manage calling plans directly within the Teams admin console, simplifying monitoring and control.

Direct Routing vs. Operator Connect: Key Differences

Which Option Is Best for Your Business?

Both Direct Routing and Operator Connect provide unique advantages, depending on your business needs. Direct Routing is ideal for companies that require high customization and global reach. For organizations focused on quick deployment, minimal technical requirements, and guaranteed SLAs, Operator Connect offers the best solution.

With CallTower’s expertise in both Direct Routing and Operator Connect, we empower businesses to make the most of their Microsoft Teams environment while ensuring seamless call quality and flexibility. If you’re ready to transform your Teams calling experience, connect with us today and learn how our solutions can support your unique communication requirements.