3 min read
Evan Lewis: Feb 10, 2026 11:00:00 AM
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want...
2 min read
CallTower Blog Team: Nov 4, 2025 2:36:38 PM
What Is Agentic AI? Understanding the Next Step in Artificial Intelligence Artificial Intelligence (AI) has been transforming how we work,...
2 min read
CallTower Blog Team: Oct 22, 2025 4:05:06 PM
Ready, Set, Copilot: Your Step-by-Step Guide to Getting Started with Microsoft Copilot for Teams Artificial intelligence has officially moved from...
8 min read
CallTower Blog Team: Aug 21, 2025 9:05:50 AM
Decision-Making in Real Time: The Operational Edge of Agentic AI
2 min read
Automation has long played a vital role across industries, efficiently handling routine, repetitive tasks that once required human labor. However, a...
3 min read
Agentic AI, defined as artificial intelligence capable of autonomous decision-making and action, is revolutionizing how businesses interact with...
2 min read
Customer experience (CX) has become a critical factor in building brand loyalty and driving business growth. Yet, many organizations try to develop...
3 min read
Strategies to Minimize Business Disruption During Transitions Change is inevitable in the business world, whether it’s adopting new technology,...