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Evan Lewis: Mar 26, 2026 11:00:00 AM
Artificial intelligence (AI) is rapidly changing the game for contact centers. Fromvirtual agents handling routine customer questions and agent...
3 min read
Evan Lewis: Mar 24, 2026 11:00:01 AM
Over the past few years, the healthcare industry has rapidly evolved to meet patients' changing needs, enabling patients to meet with their doctors...
3 min read
Evan Lewis: Mar 5, 2026 10:59:59 AM
Artificial intelligence (AI) is no longer a futuristic concept; it's a practical tool that is actively reshaping how we work. In the world of unified...
3 min read
Evan Lewis: Feb 26, 2026 11:00:00 AM
As organizations continue to evolve in customer service, the future of contact centers is being defined by the intelligent partnership of people and...
3 min read
Evan Lewis: Feb 10, 2026 11:00:00 AM
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want...
2 min read
CallTower Blog Team: Nov 4, 2025 2:36:38 PM
What Is Agentic AI? Understanding the Next Step in Artificial Intelligence Artificial Intelligence (AI) has been transforming how we work,...
2 min read
CallTower Blog Team: Oct 22, 2025 4:05:06 PM
Ready, Set, Copilot: Your Step-by-Step Guide to Getting Started with Microsoft Copilot for Teams Artificial intelligence has officially moved from...
8 min read
CallTower Blog Team: Aug 21, 2025 9:05:50 AM
Decision-Making in Real Time: The Operational Edge of Agentic AI