2 min read
Inoria Blog Team: Oct 19, 2023 12:59:29 PM
Contact centers have traditionally been at the forefront of customer interactions, handling inbound and outbound communications through diverse channels, including voice, email, chat, and social media. Traditionally, contact centers were often...
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3 min read
Inoria Blog Team: May 29, 2023 3:36:06 PM
In this article, we’ll discuss the 10 most common mistakes that contact centers should avoid and provide specific advice focusing on the...
3 min read
Inoria Blog Team: Apr 27, 2023 7:29:38 PM
What is CX technology for contact centers? In simple terms, CX technology is a suite of software applications that enables contact centers to...
3 min read
Inoria Blog Team: Apr 27, 2023 7:19:56 PM
The Importance of Proactive Customer Service: Proactive customer service refers to anticipating customer needs and addressing them before they...
2 min read
Inoria Blog Team: Apr 25, 2023 1:13:12 PM
It’s possible that you didn’t find the information-gathering process during your customer service call particularly noteworthy because it’s a...
4 min read
Inoria Blog Team: Mar 29, 2023 11:07:42 AM
Increasing customer expectations – and the need to continually develop an agile, engaged, connected and responsive workforce in a hybrid...
3 min read
Inoria Blog Team: Mar 28, 2023 3:40:04 PM
In this blog, we’ll provide tips on how to effectively benchmark your contact center for future success.
3 min read
Inoria Blog Team: Mar 28, 2023 3:26:53 PM
How optimized is your contact center? You may have all the shiniest, newest tech for your contact center, such as conversational AI IVRs,...
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