CallTower Blog Team

Contact center service and support concept with headset, keyboard, and icons for phone, email, and chat communication.

2 min read

How Professional Contact Centers Safeguard Your Business

Introduction: The DIY Illusion On the surface, managing your own contact center sounds like a smart move. You get control, you avoid vendor costs, and you keep everything in-house. Sounds great, right?

Read More
A person holding a transparent globe in their hands, with colorful speech bubbles in various languages displayed across it, symbolizing global communication and connectivity.

3 min read

Voice, Video, and AI: The Rise of Truly Borderless Collaboration 🌍💬

Breaking Down Borders in the Modern Workplace 🌎 It used to be that the biggest hurdle for global teams was time zones. Now? It’s language. In...

Read More
How Professional Services Accelerate Time-to-Value in CX Projects

3 min read

Beyond Implementation: How Professional Services Accelerate Time-to-Value in CX Projects

Beyond Implementation: How Professional Services Accelerate Time-to-Value in CX Projects The average customer experience project takes 18 months to...

Read More
Rethinking Professional Services as a Long-Term CX Partner

3 min read

From Advisors to Allies: Rethinking Professional Services as a Long-Term CX Partner

From Advisors to Allies: Rethinking Professional Services as a Long-Term CX Partner The days of one-off consulting engagements and project-based...

Read More
Decision-Making in Real Time: The Operational Edge of Agentic AI

8 min read

Decision-Making in Real Time: The Operational Edge of Agentic AI

Decision-Making in Real Time: The Operational Edge of Agentic AI

Read More
The No-Fluff Guide to Hiring a CX Professional Services Partner

2 min read

The No-Fluff Guide to Hiring a CX Professional Services Partner

🔥The No-Fluff Guide to Hiring a CX Professional Services Partner

Read More
Buzzword Detox: The Plain-English CCaaS & CX Glossary

4 min read

Buzzword Detox: The Plain-English CCaaS & CX Glossary

Buzzword Detox: The Plain-English CCaaS & CX Glossary Welcome to the Buzzword Detox!

Read More
🕑 Customer Experience Counts: Why Every Interaction Matters

2 min read

🕑 Customer Experience Counts: Why Every Interaction Matters

🕑 Customer Experience Counts: Why Every Interaction Matters Loyalty isn’t guaranteed—but great experiences make it far more likely.

Read More