CALLTOWER Blog

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customer satisfaction

3 min read

How Omnichannel Communication Improves Customer Experience

The landscape of customer experience (CX) continues to evolve, driven by increasing consumer expectations for seamless, responsive, and personalized...

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Preventing Negative Customer Experiences

3 min read

Navigating the Impact of Negative Customer Experiences

According to Zendesk, over half of consumers are inclined to switch to a competitor following just one negative experience. A whopping 73% of...

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AI: Enhancing Efficiency and Driving Global Business Revenue. A globe on top of a city.

2 min read

AI: Enhancing Efficiency and Driving Global Business Revenue

Introduction The advent of AI has marked a transformative era in global business, enhancing operational efficiency and driving revenue growth. This...

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class-classroom-conference-716276

2 min read

Channel Sales Tips: Creating a Customer Centered Presentation

The basics of selling continue to change right before our eyes. So many once-essential procedures, concepts, and strategies are no longer significant...

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business-computer-connection-2265488

2 min read

UC and Its Place in Telecom: What is Synchronous Communication?

When we think about ways to successfully integrate business and organization communication services and systems so efficiency and productivity can be...

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desk-doctor-health-48604

3 min read

Solution Selling - How to Diagnose Customer Pain Points

Imagine you have come down with an illness and you go to your doctor to find some relief. What would you think if your doctor conducted a quick...

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coffee-cup-of-coffee-desk-905163

3 min read

5 Major Telecom Marketing Tactics for 2020

2020 looks to be an exciting year for the telecom industry, with new tech in development set to continue on through the course of the next few years....

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2 min read

Channel Sales Reps: Enhance Your Strategy and Engage with Customers

For many reps, figuring out how to effectively boost their channel sales can be a big challenge. When it comes to boosting channel sales, many reps...

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