Tonya Andrea

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The Voice Revolution in EMEA: Future-Proofing with Operator Connect 🌍

Picture of Tonya Andrea Tonya Andrea: Jul 15, 2025 9:14:48 AM

The Voice Revolution in EMEA: How Enterprises Are Future-Proofing with Operator Connect + Localized Support 🌍📞 In an era defined by global transformation and rapid digital acceleration, one truth is becoming crystal clear for EMEA enterprises:...

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AI-powered contact center agent using headset and laptop for customer support.

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How AI Is Quietly Transforming Customer Support

Picture of Tonya Andrea Tonya Andrea: Jun 12, 2025 9:15:00 AM

🤖 How AI Is Quietly Transforming Customer Support Customer support has come a long way from the days of long hold times, confusing phone trees, and...

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Digital chain symbolizing AI interoperability and secure cross-platform communication between Microsoft Teams, Cisco, Zoom, and contact center solutions.

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Cross-Platform AI: Building a Smarter Communication Ecosystem

Picture of Tonya Andrea Tonya Andrea: Jun 5, 2025 9:15:00 AM

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Cloud communications and direct-to-carrier Microsoft Teams integration with connected users and devices, representing Operator Connect and UCaaS solutions.

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Evolving Direct-to-Carrier Calling with Operator Connect

Picture of Tonya Andrea Tonya Andrea: May 29, 2025 9:15:00 AM

The Operator Connect Evolution: What’s Next in Direct-to-Carrier Microsoft Teams Integration? The world of unified communications is moving faster...

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Handcuffs and cash beside office phone on desk, symbolizing telecom security risks.

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🔒 Your Phone System Might Be Your Weakest Security Link

Picture of Tonya Andrea Tonya Andrea: May 15, 2025 9:15:00 AM

🔒 Your Phone System Might Be Your Weakest Security Link When businesses think of cybersecurity, they often zero in on firewalls, email phishing, and...

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Vintage-style balance scale suspended from a fluffy cloud in a blue sky, symbolizing weighing cloud-based solutions against traditional options.

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Cloud Contact Centers vs. On-Prem: What’s Changed in 2025

Picture of Tonya Andrea Tonya Andrea: May 1, 2025 9:15:00 AM

Cloud Contact Centers vs. On-Prem: What’s Changed (and What Hasn’t) in 2025 ☁️🏢📞 The way companies support their customers is evolving fast — and...

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Global network map highlighting the EMEA region from space.

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Recession-Proofing Your EMEA Business with UCaaS & CCaaS Bundles

Picture of Tonya Andrea Tonya Andrea: Apr 17, 2025 9:15:00 AM

Recession-Proofing Your EMEA Business with UCaaS & CCaaS Bundles 📉 In today’s unpredictable economic climate, businesses across the EMEA region are...

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A young woman with curly hair works on a laptop in a boutique-style workspace surrounded by clothing racks, shipping boxes, and packaging materials, suggesting a small retail or e-commerce business.

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UC for Retail: Solving Multi-Location Communication Challenges

Picture of Tonya Andrea Tonya Andrea: Apr 10, 2025 9:15:00 AM

Unified Communications for Retail: Solving Multi-Location Communication Challenges Retail businesses with multiple locations face a unique...

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