CallTower UCaas, CCaaS & Collaboration News

AI-powered contact center agent using headset and laptop for customer support.

2 min read

How AI Is Quietly Transforming Customer Support

Tonya Andrea: Jun 12, 2025 9:15:00 AM

🤖 How AI Is Quietly Transforming Customer Support Customer support has come a long way from the days of long hold times, confusing phone trees, and agents juggling multiple systems. Today, AI is quietly powering a new era of contact center...

Digital chain symbolizing AI interoperability and secure cross-platform communication between Microsoft Teams, Cisco, Zoom, and contact center solutions.

2 min read

Cross-Platform AI: Building a Smarter Communication Ecosystem

Tonya Andrea: Jun 5, 2025 9:15:00 AM

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Cloud communications and direct-to-carrier Microsoft Teams integration with connected users and devices, representing Operator Connect and UCaaS solutions.

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Evolving Direct-to-Carrier Calling with Operator Connect

Tonya Andrea: May 29, 2025 9:15:00 AM

The Operator Connect Evolution: What’s Next in Direct-to-Carrier Microsoft Teams Integration? The world of unified communications is moving faster...

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Handcuffs and cash beside office phone on desk, symbolizing telecom security risks.

2 min read

🔒 Your Phone System Might Be Your Weakest Security Link

Tonya Andrea: May 15, 2025 9:15:00 AM

🔒 Your Phone System Might Be Your Weakest Security Link When businesses think of cybersecurity, they often zero in on firewalls, email phishing, and...

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Vintage-style balance scale suspended from a fluffy cloud in a blue sky, symbolizing weighing cloud-based solutions against traditional options.

2 min read

Cloud Contact Centers vs. On-Prem: What’s Changed in 2025

Tonya Andrea: May 1, 2025 9:15:00 AM

Cloud Contact Centers vs. On-Prem: What’s Changed (and What Hasn’t) in 2025 ☁️🏢📞 The way companies support their customers is evolving fast — and...

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Global network map highlighting the EMEA region from space.

2 min read

Recession-Proofing Your EMEA Business with UCaaS & CCaaS Bundles

Tonya Andrea: Apr 17, 2025 9:15:00 AM

Recession-Proofing Your EMEA Business with UCaaS & CCaaS Bundles 📉 In today’s unpredictable economic climate, businesses across the EMEA region are...

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A young woman with curly hair works on a laptop in a boutique-style workspace surrounded by clothing racks, shipping boxes, and packaging materials, suggesting a small retail or e-commerce business.

2 min read

UC for Retail: Solving Multi-Location Communication Challenges

Tonya Andrea: Apr 10, 2025 9:15:00 AM

Unified Communications for Retail: Solving Multi-Location Communication Challenges Retail businesses with multiple locations face a unique...

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Businessperson evaluating digital checklists on a virtual screen, symbolizing the decision-making process between managed and professional IT services.

1 min read

Managed vs. Professional Services: Choosing the Right Fit for You

Tonya Andrea: Apr 3, 2025 9:15:00 AM

Understanding Managed vs. Professional Services: What’s Best for Your Business? 💡 In today's rapidly evolving digital landscape, businesses face the...

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