CALLTOWER Blog

Stay Connected. Stay Ahead.

AI-powered contact center agent using headset and laptop for customer support.

2 min read

How AI Is Quietly Transforming Customer Support (Why should you care?)

🤖 How AI Is Quietly Transforming Customer Support (and Why You Should Care) Customer support has come a long way from the days of long hold times, confusing phone trees, and agents juggling multiple systems. Today, AI is quietly powering a new era...

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2 min read

How CallTower Empowers Educational Institutions through Teams and Zoom

In today's rapidly evolving educational landscape, effective communication is paramount for fostering collaboration, enhancing learning experiences,...

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Cloud communications and direct-to-carrier Microsoft Teams integration with connected users and devices, representing Operator Connect and UCaaS solutions.

2 min read

Evolving Direct-to-Carrier Calling with Operator Connect

The Operator Connect Evolution: What’s Next in Direct-to-Carrier Microsoft Teams Integration? The world of unified communications is moving faster...

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4 min read

Understanding CMMC & How CallTower Supports Contractors with GCC High

Cybersecurity threats are growing more sophisticated every day, creating challenges for organizations handling sensitive data. For companies working...

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3 min read

Remote Work and BYOD in UCaaS: Transforming How Businesses Work

The landscape of work has transformed dramatically, with businesses increasingly adopting remote work models and modern communication solutions....

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Handcuffs and cash beside office phone on desk, symbolizing telecom security risks.

2 min read

🔒 Your Phone System Might Be Your Weakest Security Link

🔒 Your Phone System Might Be Your Weakest Security Link When businesses think of cybersecurity, they often zero in on firewalls, email phishing, and...

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Vintage-style balance scale suspended from a fluffy cloud in a blue sky, symbolizing weighing cloud-based solutions against traditional options.

2 min read

Cloud Contact Centers vs. On-Prem: What’s Changed in 2025

Cloud Contact Centers vs. On-Prem: What’s Changed (and What Hasn’t) in 2025 ☁️🏢📞 The way companies support their customers is evolving fast — and...

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