CALLTOWER Blog

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3 min read

Microsoft Teams and Cisco Webex: Understanding the Difference

When it comes to workplace communication platforms, there are many factors that organizations must consider when choosing a workstream collaboration that best fits their needs. With many platforms now available in the marketplace, including...

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2 min read

GCC High for Microsoft Teams: Security Requirements

Government agencies have some of the most stringent security requirements in the world and for good reason. The data and information they handle are often highly sensitive, making them a prime target for attackers. As such, these organizations must take...

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3 min read

Tips On Managing Multiple UCaaS Solutions in a Global Company

As a business leader, you already know the benefits of your new unified communications as a service (UCaaS) platform. By bridging technologies and enabling mobility, scalability, and communicative flexibility, UCaaS solutions can change office...

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2 min read

GCC High for Microsoft Teams: The Security Requirements

The Microsoft Teams Government Cloud High baseline requirements provide a consistent set of security controls across all Office 365 GCC High customers. To meet these requirements, you must have proper security controls in place for your compliance with...

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2 min read

The BYOC Carrier Strategy: Redundancy and Automation

In the age of cloud-based communication, with providers such as Zoom, Microsoft teams and Cisco Webex leading the helm, the concept of the Bring your own Carrier strategy has become much riper with organizations large and small. While this model is not...

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2 min read

Five9: Contact Center for Microsoft Teams Calling Plans

In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses communicate and collaborate, with features like real-time document editing, video conferencing, and instant...

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2 min read

Tips to Manage Ucaas Solutions in a Global Company

Many of today's global businesses have migrated to a cloud-based phone system. This blog will discuss managing multiple UCaaS solutions in a multinational company without hassle. UCaaS is an acronym for Unified Communications as a Service. It refers to...

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3 min read

The Benefits of the Digital Workplace: UCaaS and CCaaS

Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an evolving business landscape, the contact center must be able to quickly adapt to change.

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