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Joseph Koltis: Oct 26, 2026, 11:00:02 AM
Your communication platform training just wrapped up. The trainer demonstrated the workflows, learners asked questions, and everyone left knowing more about Microsoft Teams, Webex, Zoom, Five9, Genesys, or whichever platform they are preparing to...
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Evan N Lewis: Oct 22, 2026, 11:00:01 AM
Cloud contact center migration is a critical step for organizations seeking greater scalability, improved customer experiences, and access to modern...
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Evan N Lewis: Oct 15, 2026, 11:00:00 AM
Artificial intelligence is transforming contact centers through intelligent routing, virtual agents, agent assistance, workforce optimization, and...
2 min read
Evan N Lewis: Oct 8, 2026, 11:00:02 AM
As organizations expand across offices, homes, job sites, retail locations, healthcare facilities, and customer-facing environments, communication...
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Evan N Lewis: Oct 1, 2026, 11:00:01 AM
For multinational organizations, business communications must extend far beyond a single country or region. Employees, customers, and partners expect...
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Joseph Koltis: Sep 28, 2026, 11:00:00 AM
Imagine you're sitting in a deployment planning meeting for a new communication platform. The licenses have been purchased. The technical...
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Evan N Lewis: Sep 24, 2026, 11:00:00 AM
Artificial intelligence has reshaped the modern contact center. What began as simple chatbots and automation tools has evolved into a broad ecosystem...
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Evan N Lewis: Sep 17, 2026, 11:00:01 AM
As organizations expand across regions, times zones, languages, and hybrid work environments, selecting the right unified communications (UC)...