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AI-powered contact center agent using headset and laptop for customer support.

2 min read

How AI Is Quietly Transforming Customer Support (Why should you care?)

Tonya Andrea: Jun 12, 2025 9:15:00 AM

🤖 How AI Is Quietly Transforming Customer Support (and Why You Should Care) Customer support has come a long way from the days of long hold times, confusing phone trees, and agents juggling multiple systems. Today, AI is quietly powering a new era...

2 min read

How CallTower Empowers Educational Institutions through Teams and Zoom

Evan Lewis: Jun 6, 2025 11:15:00 AM

In today's rapidly evolving educational landscape, effective communication is paramount for fostering collaboration, enhancing learning experiences,...

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Digital chain symbolizing AI interoperability and secure cross-platform communication between Microsoft Teams, Cisco, Zoom, and contact center solutions.

2 min read

Cross-Platform AI: Building a Smarter Communication Ecosystem

Tonya Andrea: Jun 5, 2025 9:15:00 AM

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Cloud communications and direct-to-carrier Microsoft Teams integration with connected users and devices, representing Operator Connect and UCaaS solutions.

2 min read

Evolving Direct-to-Carrier Calling with Operator Connect

Tonya Andrea: May 29, 2025 9:15:00 AM

The Operator Connect Evolution: What’s Next in Direct-to-Carrier Microsoft Teams Integration? The world of unified communications is moving faster...

UCaaS Microsoft Teams Blog operator connect CallTower

4 min read

Understanding CMMC & How CallTower Supports Contractors with GCC High

Evan Lewis: May 28, 2025 11:15:00 AM

Cybersecurity threats are growing more sophisticated every day, creating challenges for organizations handling sensitive data. For companies working...

Microsoft voice enabled Microsoft Teams gcc high direct routing CallTower Microsoft 365

3 min read

Remote Work and BYOD in UCaaS: Transforming How Businesses Work

Evan Lewis: May 22, 2025 11:15:00 AM

The landscape of work has transformed dramatically, with businesses increasingly adopting remote work models and modern communication solutions....

cost savings Microsoft mobile Zoom remote work Webex Calling zoom phone CallTower Phonism

Handcuffs and cash beside office phone on desk, symbolizing telecom security risks.

2 min read

🔒 Your Phone System Might Be Your Weakest Security Link

Tonya Andrea: May 15, 2025 9:15:00 AM

🔒 Your Phone System Might Be Your Weakest Security Link When businesses think of cybersecurity, they often zero in on firewalls, email phishing, and...

UCaaS ccaas Microsoft Teams Blog gcc high security CallTower

Vintage-style balance scale suspended from a fluffy cloud in a blue sky, symbolizing weighing cloud-based solutions against traditional options.

2 min read

Cloud Contact Centers vs. On-Prem: What’s Changed in 2025

Tonya Andrea: May 1, 2025 9:15:00 AM

Cloud Contact Centers vs. On-Prem: What’s Changed (and What Hasn’t) in 2025 ☁️🏢📞 The way companies support their customers is evolving fast — and...

Contact Center support Cloud Contact Center ccaas Blog on-premise CallTower

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