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2 min read
Kade Herbert: Aug 20, 2021 9:45:00 AM
Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of experience they can expect if they choose to do business with you. When you use contact center as a...
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Kade Herbert: Jun 24, 2021 9:45:00 AM
Communicate through chat, meetings, video and voice calls to anyone inside and...
3 min read
Kade Herbert: May 14, 2021 9:45:00 AM
In times of crisis, unified communication solutions like Microsoft Teams and Zoom are the best way you can keep your business operating like normal. When entire work forces must go remote, high-end collaboration technology is a necessity. The question...
2 min read
Kade Herbert: Mar 11, 2021 9:45:00 AM
Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky on-premise environments. We’re approaching a future where communication tools are inherently more flexible...
4 min read
Kade Herbert: Feb 19, 2021 9:30:00 AM
Without a few boundaries and rituals, the lines between home and office can blur quickly. Checking email after dinner can quickly turn a quiet evening into an all-nighter. Lunch breaks can seem like luxuries rather than necessity, and peaceful heads-down...
1 min read
Kade Herbert: Feb 11, 2021 9:15:00 AM
The coronavirus pandemic has created a massive remote work and learning expansion for Microsoft Teams. During Microsoft’s Q1 2021 earnings call in October 2020, CEO Satya Nadella shared that Microsoft Teams has passed 115 million daily active users....
3 min read
Kade Herbert: Feb 4, 2021 9:45:00 AM
Unified Communication as a System (UCaaS) enables a more collaborative and interconnected organization, both internally between organization members and externally to clients, partners and remote agents.
1 min read
Kade Herbert: Jan 25, 2021 9:30:00 AM
The adage goes: “Never hold a meeting for something that could be solved in an email.” While this saying holds true for most aspects of business, other situations require non-verbal communication only a meeting can provide. For businesses working...