Kade Herbert

What is Contact Center as a Service (CCaaS)?

Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of experience they can expect if they choose to do business with you. When you use contact center as a...

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CallTower's International Microsoft Teams Phone System

International Microsoft Teams Phone System using Direct Routing provides a simple, global landline and mobile calling for Microsoft Office 365


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The Big Decision: Microsoft Teams vs Zoom Conferencing

In times of crisis, unified communication solutions like Microsoft Teams and Zoom are the best way you can keep your business operating like normal....

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Why You Need to Combine Your UCaaS Solution with CCaaS

Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky...

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1 min read

5 Work from Home Tips to Empower Team Productivity

Without a few boundaries and rituals, the lines between home and office can blur quickly. Checking email after dinner can quickly turn a quiet...

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Microsoft Teams Usage Drastically Expands in Education Sector

The coronavirus pandemic has created a massive remote work and learning expansion for Microsoft Teams. During Microsoft’s Q1 2021 earnings call in...

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How to Avoid the 5 Hidden Costs of UCaaS

Unified Communication as a System (UCaaS) enables a more collaborative and interconnected organization, both internally between organization members...

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3 Ways Collaboration via Video Meetings Beats Email

The adage goes: “Never hold a meeting for something that could be solved in an email.” While this saying holds true for most aspects of business,...

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