CALLTOWER Blog

Stay Connected. Stay Ahead.

AI is Just One Piece of the Puzzle

4 min read

Look Beyond the AI Tech Buzz – It’s Just One Piece of the Puzzle

AI technology alone won’t solve everything. The tech landscape is constantly evolving, and contact centers are eager to hop onto the latest innovations. Sure, it’s exciting to talk about all these new tools, but there’s a catch. Technology is...

Read More
AI and Customer Experience

4 min read

AI Will Drive the Future of Customer Experience in 2025

This shift is supported by compelling data: 70% of IT decision-makers have already implemented AI to improve CX, prioritizing it well above...

Read More
2025 Contact Center Trends

6 min read

The Top 10 Contact Center Trends to Deploy in 2025

Discover the three key pillars of contact center success. Drive customer satisfaction and operational excellence with strategies that truly...

Read More
Inoria x EPCOR Cloud and Voicebot Migration Success Story

4 min read

Inoria x EPCOR Cloud and Voicebot Migration Success Story

From legacy to future-ready, EPCOR’s journey to modernizing contact center operations.

Read More
CallTower Acquires Inoria

3 min read

CallTower Acquires Inoria

Read More
Inoria Connect

1 min read

Inoria Connect: Next-Level Customer Experience Strategies

Throughout 2024, Inoria Connect united customer experience (CX) leaders and conversational AI innovators for a series of impactful in-person...

Read More
Contact Center Migration

3 min read

Contact Center Migration from Genesys PureConnect to Genesys Cloud

Inoria was their preferred contact center solution implementation partner – guiding in the modernization, transformation, integrations, and...

Read More
Resilient Contact Center

3 min read

Build a Resilient Contact Center that Meets Seasonal Demand Spikes

Whether it’s helping customers find last-minute holiday deals, supporting high-traffic events, or assisting with service issues, your contact...

Read More