CALLTOWER Blog

Stay Connected. Stay Ahead.

2 min read

The Digital Workplace: UCaaS and CCaaS Decouple From the Desk Phone

The modern workspace is now capable of going completely digital. Two years ago, we were reeling at the idea of going full remote for most businesses most of the time. Having done so for a few months - or much longer - we see new possibilities opening...

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2 min read

8 Ways to Enhance Your Microsoft Teams Cyber Security in 2022

Microsoft Teams offers an effective tool for collaboration and communication. However, the recent spike in cyberattacks and users' poor security practices have made Teams vulnerable to all kinds of data breaches. You can make Teams safer and prevent...

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1 min read

Microsoft Teams turns Five in 2022: Looking Ahead

As of March, Microsoft's Teams has been available for five years. In that time, Teams' usage has grown exponentially, with Microsoft officials claiming Teams as the 'fastest growing business app' in Microsoft history. But, looking ahead, where does...

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2 min read

5 Major Trends Coming to CCaaS in 2022

As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long process of trial and error. With the ultimate goal of optimizing customer service, businesses have looked...

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2 min read

Four Ways to Improve Your Business Cybersecurity in 2022

As you run a business and utilize the internet, you need to focus on your cybersecurity. Cybersecurity ensures you keep your business protected from hackers and any malicious activity, so you can avoid losses and problems.  If you need some help...

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3 min read

4 Hidden Tips and Tricks of Microsoft Teams

While Microsoft Teams was formally launched in March 2017, it has seen its popularity surge since the beginning of the pandemic as more companies transition to a work-from-home model. Microsoft Teams has played a critical role in facilitating remote work...

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2 min read

What Organizations Benefit from Operator Connect for Microsoft Teams?

In recent years, Microsoft Teams has been positioning itself as your one-stop shop for creating a remote or hybrid office. Now, it's offering Operator Connect, a way to patch in a telephone trunk to your Teams account, creating a publicly switched...

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