CALLTOWER Blog

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2 min read

The Future of Work: What's New in Cisco HCS?

Powered by cloud technology, Cisco HCS delivers subscription-based, as-a-service solutions to businesses and organizations, including simplified IP-based voice, messaging, and video services. With the latest enhancements, businesses and organizations can...

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3 min read

The Big Decision: Microsoft Teams vs Zoom Conferencing

In times of crisis, unified communication solutions like Microsoft Teams and Zoom are the best way you can keep your business operating like normal. When entire work forces must go remote, high-end collaboration technology is a necessity. The question...

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2 min read

What is Native Direct Routing for Microsoft Teams?

Has your workforce made their transition to working from home? If the majority of your workforce is still working from home, the use of Microsoft Teams has probably increased. If the use of Microsoft Teams has increased in the last year, more of your...

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2 min read

Exploring Cyber Security For Unified Communications as a Service

Your business or organization's relationship with the internet is a union of convenience.The integration of business communication services across multiple channels and multiple devices is known as Unified Communications as a Service (UCaaS).  Your phone...

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2 min read

New Features and Additions: What's Next for Microsoft Teams?

The first few months of the year are some of the most intriguing times for technology. As we continue into 2021, everything from 5G to Microsoft Teams will continue to make an impact throughout the year. The surge we saw in the adoption of Microsoft...

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2 min read

What Does the Microsoft Acquisition of Metaswitch Mean for Me?

In May 2020, Microsoft agreed to acquire 5G specialist Metaswitch Networks to expand their approach to empower operators and partner with various network equipment operators. At the time the pending acquisition was announced, there were several questions...

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3 min read

How Can Contact Center as a Service (CCaaS) Boost Your ROI?

For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and concerns. However, customers expect more from businesses today. Customers expect businesses to interact...

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2 min read

Why You Need to Combine Your UCaaS Solution with CCaaS

Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky on-premise environments. We’re approaching a future where communication tools are inherently more flexible...

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