2 min read
Inoria Blog Team: Nov 18, 2024 12:02:49 PM
Nuance, now a Microsoft company, has long been a foundational provider of conversational artificial intelligence (AI) and voice technology, making this phase-out especially significant. The Nuance products being retired by May 31, 2027—including...
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Tonya Andrea: Oct 31, 2024 9:15:00 AM
Introduction As we approach 2025, Contact Center as a Service (CCaaS) is set to undergo transformative advancements, propelled by new technologies...
5 min read
Inoria Blog Team: Oct 29, 2024 2:36:20 PM
The shift from transactions to customer relationships: In the past, customer interactions were primarily transactional. Customers would make a...
4 min read
Inoria Blog Team: Oct 29, 2024 2:29:50 PM
So, grab your broomsticks, dust off your cauldrons, and let’s explore how adopting new and modern contact center solutions and complementary...
2 min read
Tonya Andrea: Oct 24, 2024 9:15:00 AM
Transforming Business Communication in 2025: The AI-Driven Revolution As we step into 2025, the world of business communication is undergoing a...
3 min read
Tonya Andrea: Oct 17, 2024 9:15:00 AM
Introduction The recent Microsoft outage on October 10, 2024, made headlines as it brought down essential services like Outlook, Microsoft Teams, and...
3 min read
Tonya Andrea: Oct 10, 2024 9:15:00 AM
Introduction As the holiday season approaches, businesses often face one of their busiest times of the year. For contact centers, this can mean...
4 min read
Tonya Andrea: Oct 3, 2024 9:15:00 AM
Introduction In today’s fast-paced business environment, seamless and reliable communication is the backbone of organizational success. Unified...
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