CALLTOWER Blog

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2 min read

What is Operator Connect for Microsoft Teams?

Today, Microsoft Teams has 145 million day-to-day active users. Teams is the leading technology in the transition to flexible work. Companies are on the same page when it comes to hybrid work as the future operating method. Companies globally are...

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2 min read

What's Coming to Microsoft Teams in 2022?

With the present worldwide scenario obligating many people to work remotely, Microsoft Teams has become a necessary staple. Microsoft is preparing several enhancements to its Microsoft Teams collaboration platform to be unleashed in early 2022. As such,...

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2 min read

How Five9 Cloud Contact Center Can Save You Money

In today's business world, clients want instant feedback and timely results. In some instances, it is challenging to keep up with the demand being placed by customers. Companies can experience difficulties because they do not have enough personnel to...

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2 min read

The User Experience of Cisco Webex

Any user who has actively been involved in various video conferencing platforms can attest that not all conferencing solutions are created equal. Many companies have developed multiple collaborations, but there exists only one Webex. Cisco has been in...

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3 min read

Microsoft Teams: Operator Connect vs. Direct Routing

Currently at a massive 250 million monthly active users, Microsoft Teams is the communication solution on the front line of the transition to flexible and remote work. Microsoft Teams has emerged as more than just a collaboration tool – it’s a...

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2 min read

Cisco Webex: An Exceptional User Experience

Cisco Webex is a renowned video conferencing and meeting resource used by enterprises of all sizes in a range of industries. Founded as Webex in 1995, it became Cisco Webex in 2005 after partnering with Cisco Systems, one of the global leaders in cloud,...

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2 min read

Microsoft Teams: User Experience and Remote Capabilities

Due to technology such as Microsoft Teams, thousands of employers have fully adopted a work-from-home culture for their employees as the safest way to return to work in the wake of the COVID-19 pandemic.

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2 min read

What is Contact Center as a Service (CCaaS)?

Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of experience they can expect if they choose to do business with you. When you use contact center as a service...

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