CALLTOWER Blog

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Reimagine digital channels in contact centers

2 min read

Guest Blog: Reimagining Digital Channels in the Modern Contact Center 

The asynchronous nature of digital communications: Unlike voice calls, which happen in real time (synchronous), digital interactions often unfold over extended periods, where the Agent and Customer can be in different time zones and communicating at...

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How Inoria Can Help

2 min read

Nuance End-Of-Life, What It Means for You and How Inoria Can Help

Nuance, now a Microsoft company, has long been a foundational provider of conversational artificial intelligence (AI) and voice technology, making...

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Contact Center Solutions Trends. A laptop and a headset sit on a desk, representing a contemporary and efficient workspace for productivity.

2 min read

The Future of CCaaS: 2025 Trends Redefining Contact Center Solutions

Introduction As we approach 2025, Contact Center as a Service (CCaaS) is set to undergo transformative advancements, propelled by new technologies...

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Customer Engagement

5 min read

From Clicks to Connections, the Importance of Genuine Interactions in Customer Engagement

The shift from transactions to customer relationships: In the past, customer interactions were primarily transactional. Customers would make a...

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modern cloud-based solutions

4 min read

Don’t Let Old, Dated Tech Give you the Halloween Creeps!

So, grab your broomsticks, dust off your cauldrons, and let’s explore how adopting new and modern contact center solutions and complementary...

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AI-Driven Communication. A diverse group of individuals collaborating around a table, each engaged with their laptops in a productive environment.

2 min read

Transforming Business Communication in 2025: AI-Driven Communication

Transforming Business Communication in 2025: The AI-Driven Revolution As we step into 2025, the world of business communication is undergoing a...

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Outsmarting Outages with CallTower Solutions. A warning sticker affixed to a laptop keyboard, indicating important safety or usage information for the device.

3 min read

Outsmarting Outages with CallTower Solutions

Introduction The recent Microsoft outage on October 10, 2024, made headlines as it brought down essential services like Outlook, Microsoft Teams, and...

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Optimize your contact center for the holiday rush. Woman crossing busy street.

3 min read

Success Strategies: Optimize your contact center for the holiday rush

Introduction As the holiday season approaches, businesses often face one of their busiest times of the year. For contact centers, this can mean...

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