CALLTOWER Blog

Stay Connected. Stay Ahead.

1 min read

Microsoft Teams turns Five in 2022: Looking Ahead

As of March, Microsoft's Teams has been available for five years. In that time, Teams' usage has grown exponentially, with Microsoft officials claiming Teams as the 'fastest growing business app' in Microsoft history. But, looking ahead, where does...

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2 min read

5 Major Trends Coming to CCaaS in 2022

As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long process of trial and error. With the ultimate goal of optimizing customer service, businesses have looked...

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2 min read

Four Ways to Improve Your Business Cybersecurity in 2022

As you run a business and utilize the internet, you need to focus on your cybersecurity. Cybersecurity ensures you keep your business protected from hackers and any malicious activity, so you can avoid losses and problems.  If you need some help...

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3 min read

4 Hidden Tips and Tricks of Microsoft Teams

While Microsoft Teams was formally launched in March 2017, it has seen its popularity surge since the beginning of the pandemic as more companies transition to a work-from-home model. Microsoft Teams has played a critical role in facilitating remote work...

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2 min read

What Organizations Benefit from Operator Connect for Microsoft Teams?

In recent years, Microsoft Teams has been positioning itself as your one-stop shop for creating a remote or hybrid office. Now, it's offering Operator Connect, a way to patch in a telephone trunk to your Teams account, creating a publicly switched...

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2 min read

What's New in Microsoft Teams in 2022?

The value of remote and hybrid workspaces continue to rise as businesses and other organizations try to stay on top of their response to our public health situations and other big changes. Taking advantage of unified communications as a service (UCaaS)...

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2 min read

Cybersecurity in 2022: Unified Communications Systems Comparison

In recent years, cyber crime has unfortunately become more common for any business that utilizes computers, the internet, or the cloud to store information. Because our world changes so quickly and technology evolves every day, it is important for...

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