CALLTOWER Blog

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2 min read

How Five9 Cloud Contact Center Can Save You Money

In today's business world, clients want instant feedback and timely results. In some instances, it is challenging to keep up with the demand being placed by customers. Companies can experience difficulties because they do not have enough personnel to...

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2 min read

The User Experience of Cisco Webex

Any user who has actively been involved in various video conferencing platforms can attest that not all conferencing solutions are created equal. Many companies have developed multiple collaborations, but there exists only one Webex. Cisco has been in...

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3 min read

Microsoft Teams: Operator Connect vs. Direct Routing

Currently at a massive 250 million monthly active users, Microsoft Teams is the communication solution on the front line of the transition to flexible and remote work. Microsoft Teams has emerged as more than just a collaboration tool – it’s a...

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2 min read

Cisco Webex: An Exceptional User Experience

Cisco Webex is a renowned video conferencing and meeting resource used by enterprises of all sizes in a range of industries. Founded as Webex in 1995, it became Cisco Webex in 2005 after partnering with Cisco Systems, one of the global leaders in cloud,...

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2 min read

Microsoft Teams: User Experience and Remote Capabilities

Due to technology such as Microsoft Teams, thousands of employers have fully adopted a work-from-home culture for their employees as the safest way to return to work in the wake of the COVID-19 pandemic.

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2 min read

What is Contact Center as a Service (CCaaS)?

Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of experience they can expect if they choose to do business with you. When you use contact center as a service...

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2 min read

Top Microsoft Teams Updates for Q3 & Q4 2021

Thanks to technologies such as Microsoft Teams, thousands of employers have fully adopted a work-from-home culture for their employees as the safest way to return to work in the wake of the COVID-19 pandemic.

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2 min read

New Innovations Coming to the Cisco Webex Experience

The Webex experience is heating up in 2021, with more exciting features for users to explore. Recently, the Cisco Webex team announced the arrival of a range of new features to help employees work more efficiently in hybrid environments.The highlights...

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