CALLTOWER Blog

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2 min read

Maximizing Productivity: Work Smarter, Not Harder with MSFT Copilot

How Microsoft 365 Copilot Helps Teams Work Smarter, Not Harder In today’s fast-paced, hybrid work environment, achieving efficiency and productivity is no longer just a goal—it’s a necessity. Enter Microsoft 365 Copilot, the AI-powered assistant...

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Global UCaaS Solutions. Network of connectivity.

3 min read

CallTower's Global UCaaS Solutions: Empowering Business Communication

Unified Communications as a Service (UCaaS) has become an essential technology for businesses aiming to streamline collaboration, improve...

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AI is Just One Piece of the Puzzle

4 min read

Look Beyond the AI Tech Buzz – It’s Just One Piece of the Puzzle

AI technology alone won’t solve everything. The tech landscape is constantly evolving, and contact centers are eager to hop onto the latest...

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AI and Customer Experience

4 min read

AI Will Drive the Future of Customer Experience in 2025

This shift is supported by compelling data: 70% of IT decision-makers have already implemented AI to improve CX, prioritizing it well above other...

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2025 Contact Center Trends

6 min read

The Top 10 Contact Center Trends to Deploy in 2025

Discover the three key pillars of contact center success. Drive customer satisfaction and operational excellence with strategies that truly deliver...

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Inoria x EPCOR Cloud and Voicebot Migration Success Story

4 min read

Inoria x EPCOR Cloud and Voicebot Migration Success Story

From legacy to future-ready, EPCOR’s journey to modernizing contact center operations.

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CallTower Acquires Inoria

3 min read

CallTower Acquires Inoria

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Inoria Connect

1 min read

Inoria Connect: Next-Level Customer Experience Strategies

Throughout 2024, Inoria Connect united customer experience (CX) leaders and conversational AI innovators for a series of impactful in-person events....

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