CALLTOWER Blog

4 min read

Inoria x EPCOR Cloud and Voicebot Migration Success Story

Inoria Blog Team: Jan 9, 2025 6:38:46 AM

From legacy to future-ready, EPCOR’s journey to modernizing contact center operations.

3 min read

CallTower Acquires Inoria

Inoria Blog Team: Jan 8, 2025 4:30:00 AM

1 min read

Inoria Connect: Next-Level Customer Experience Strategies

Inoria Blog Team: Nov 27, 2024 12:54:36 PM

Throughout 2024, Inoria Connect united customer experience (CX) leaders and conversational AI innovators for a series of impactful in-person events....

3 min read

Contact Center Migration from Genesys PureConnect to Genesys Cloud

Inoria Blog Team: Nov 27, 2024 12:16:22 PM

Inoria was their preferred contact center solution implementation partner – guiding in the modernization, transformation, integrations, and...

3 min read

Build a Resilient Contact Center that Meets Seasonal Demand Spikes

Inoria Blog Team: Nov 26, 2024 9:49:28 AM

Whether it’s helping customers find last-minute holiday deals, supporting high-traffic events, or assisting with service issues, your contact center...

1 min read

Webinar | Optimize your Cloud Migration for Maximum Cost-Savings

Inoria Blog Team: Nov 22, 2024 2:34:03 PM

Your cloud migration is complete—now what? In this on-demand digital transformation webinar replay, Inoria and Bandwidth, a global cloud platform...

2 min read

Guest Blog: Reimagining Digital Channels in the Modern Contact Center 

Inoria Blog Team: Nov 18, 2024 1:32:39 PM

The asynchronous nature of digital communications: Unlike voice calls, which happen in real time (synchronous), digital interactions often unfold...