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Cloud Contact Center

2 min read

Five9: Contact Center for Microsoft Teams Calling Plans

In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses communicate and collaborate, with features like real-time document editing, video conferencing, and instant...

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3 min read

The Benefits of the Digital Workplace: UCaaS and CCaaS

Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an evolving business landscape, the contact center must be able to quickly adapt to change.

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2 min read

CCaaS, Cloud Based Solutions, and Your Customers in 2022

Current technological trends suggest that companies will continue to seek cost-effective ways to interact with their clients and customers online in 2022, significantly increasing the demand for Customer Relationship Management (CRM) options like CCaaS...

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2 min read

How Five9 Cloud Contact Center Can Save You Money

In today's business world, clients want instant feedback and timely results. In some instances, it is challenging to keep up with the demand being placed by customers. Companies can experience difficulties because they do not have enough personnel to...

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2 min read

Why You Need to Combine Your UCaaS Solution with CCaaS

Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky on-premise environments. We’re approaching a future where communication tools are inherently more flexible...

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2 min read

Contact Center as a Service (CCaaS): Creating a Better Contact Center

Cloud-based technology continues to bring major changes to businesses and organizations, and contact centers are not exempt from the changes. Today, Contact Center as a Service (CCaaS) is causing a disturbance in call centers and overriding old...

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2 min read

How to Effectively Combine Microsoft Teams Direct Routing with CCaaS

The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported UCaaS, CCaaS and Collaboration solutions for full communication enablement are vital to business success.

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