CALLTOWER Blog

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Cloud Contact Center

2 min read

AI and Cloud Contact Centers: A Match Made for Customer Experience

Introduction It is no secret that modern customer service has been transformed by technology. Artificial Intelligence (AI) is the latest such...

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a group of people working and sitting at a desk

2 min read

Five9 Tops 2023 Gartner Magic Quadrant in CCaaS Excellence

Introduction Being recognized as a leader in any industry is a significant achievement, and no less than being named one in the 2023 Gartner® Magic...

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Enhancing customer experience with five9: the calltower way

2 min read

Enhancing Customer Experience with Five9: The CallTower Way

As a leading provider of cloud-based communication solutions, one of Calltower's main objectives is to help businesses improve customer experiences....

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ROI of Contact Center as a Solution

3 min read

The ROI of Contact Center as a Solution (CCAAS): Why It Pays to Invest

Contact Center as a Solution (CCaaS) is an emerging technology that delivers customer service through the cloud, allowing businesses to use CCaaS to...

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contact center as a service five9 microsoft teams

2 min read

Five9: Contact Center for Microsoft Teams Calling Plans

In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses...

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benefits of digital workplace ucaas ccaas call center

3 min read

The Benefits of the Digital Workplace: UCaaS and CCaaS

Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an...

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contact center ccaas cloud based solutions

2 min read

CCaaS, Cloud Based Solutions, and Your Customers in 2022

Current technological trends suggest that companies will continue to seek cost-effective ways to interact with their clients and customers online in...

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