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CT Cloud Contact Center: Fully Featured, Powerful and Complete
Kade Herbert: Nov 6, 2018 11:04:17 AM
Cloud Contact Center (5)
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What Unified Communications Tools do you Need?
CallTower Blog Team: Jan 20, 2018 1:13:00 AM
The Unified Communications (UC) market offers a variety of solutions that enhance collaboration across business. Unified Communications as a service...
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Take Charge of Your Data: 7 Key Contact Center Metrics Explained
Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement." What we measure, improves. The only way to...
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Survey Results: Benefits of CCaaS Deployments
Originally posted by Five9: We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first...
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4 Contact Center Pain Points & How to Fix Them
Originally published by Five9: Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom...
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Keep Your Customers Satisfied With Contact Center Call-Back Technology
CallTower Blog Team: May 25, 2017 11:39:15 AM
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes....
3 min read
Blended Cloud Contact Center Solutions
CallTower Blog Team: Apr 6, 2017 2:32:00 PM
Triple your Productivity while Improving Customer Satisfaction Get all the benefits of feature-rich, on-premise systems with none of the hassle. The...