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Kade Herbert: Nov 16, 2020 9:30:00 AM
The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported...
4 min read
Kade Herbert: Sep 6, 2019 9:33:00 AM
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...
2 min read
Kade Herbert: Nov 6, 2018 11:04:17 AM
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CallTower Blog Team: Jan 20, 2018 1:13:00 AM
The Unified Communications (UC) market offers a variety of solutions that enhance collaboration across business. Unified Communications as a service...
2 min read
Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement." What we measure, improves. The only way to...
2 min read
Originally posted by Five9: We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first...
2 min read
Originally published by Five9: Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom...
2 min read
CallTower Blog Team: May 25, 2017 11:39:15 AM
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes....