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2 min read
Take Charge of Your Data: 7 Key Contact Center Metrics Explained
Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement." What we measure, improves. The only way to...
Cloud Contact Center (3)
2 min read
Survey Results: Benefits of CCaaS Deployments
Originally posted by Five9: We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first...
2 min read
4 Contact Center Pain Points & How to Fix Them
Originally published by Five9:Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom...
2 min read
Keep Your Customers Satisfied With Contact Center Call-Back Technology
CallTower Blog Team: May 25, 2017 11:39:15 AM
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes....
3 min read
Blended Cloud Contact Center Solutions
CallTower Blog Team: Apr 6, 2017 2:32:00 PM
Triple your Productivity while Improving Customer Satisfaction Get all the benefits of feature-rich, on-premise systems with none of the hassle. The...