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Cloud Contact Center (3)

AI: Enhancing Efficiency and Driving Global Business Revenue. A globe on top of a city.

2 min read

AI: Enhancing Efficiency and Driving Global Business Revenue

Introduction The advent of AI has marked a transformative era in global business, enhancing operational efficiency and driving revenue growth. This...

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AI and cloud contact centers. People sitting as a desk with clouds above.

2 min read

AI and Cloud Contact Centers: A Match Made for Customer Experience

Introduction It is no secret that modern customer service has been transformed by technology. Artificial Intelligence (AI) is the latest such...

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a group of people working and sitting at a desk

2 min read

Five9 Tops 2023 Gartner Magic Quadrant in CCaaS Excellence

Introduction Being recognized as a leader in any industry is a significant achievement, and no less than being named one in the 2023 Gartner® Magic...

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10 Cloud Migration Mistakes

3 min read

10 Cloud Migration Mistakes Every Contact Center Should Avoid

In this article, we’ll discuss the 10 most common mistakes that contact centers should avoid and provide specific advice focusing on the importance...

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CX Contact Center Technology

3 min read

Cloud-based CX Contact Center Technology: Benefits and Best Practices

What is CX technology for contact centers? In simple terms, CX technology is a suite of software applications that enables contact centers to engage...

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Enhancing customer experience with five9. Employees working in a contact center.

2 min read

Enhancing Customer Experience with Five9: The CallTower Way

As a leading provider of cloud-based communication solutions, one of Calltower's main objectives is to help businesses improve customer experiences....

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ROI of Contact Center as a Solution

3 min read

The ROI of Contact Center as a Solution (CCAAS): Why It Pays to Invest

Contact Center as a Solution (CCaaS) is an emerging technology that delivers customer service through the cloud, allowing businesses to use CCaaS to...

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contact center as a service five9 microsoft teams

2 min read

Five9: Contact Center for Microsoft Teams Calling Plans

In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses...

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