Seanna Baumgartner

Seanna spearheads and supervises CallTower's marketing operations. She creates and delivers comprehensive marketing objectives and policies for their sales and marketing departments. Seanna leads the direct, channel, VAR channel, and wholesale marketing initiatives by evaluating and developing strategies, planning and coordinating efforts, effectively expanding reach, boosting revenue and market share while building brand awareness.

3 min read

Why Unified Communications and Contact Center are Better Together

Picture of Seanna Baumgartner Seanna Baumgartner: May 26, 2026 9:55:34 AM

Have you ever watched a customer service agent scramble to find an answer while a frustrated client waits on hold? The agent flips between three different applications, sends a frantic chat message to a subject matter expert, and hopes for a quick...

unified communications Contact Center Cloud Contact Center ccaas CT Cloud ai artificial intelligence CX Conversational AI Agentic AI professional services
Read More