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2 min read
Kade Herbert: Nov 16, 2020 9:30:00 AM
The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported UCaaS, CCaaS and Collaboration solutions for full communication enablement are vital to business success.
4 min read
Kade Herbert: Sep 6, 2019 9:33:00 AM
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for...
2 min read
Kade Herbert: Nov 6, 2018 11:04:17 AM
2 min read
CallTower Blog Team: Jan 20, 2018 1:13:00 AM
The Unified Communications (UC) market offers a variety of solutions that enhance collaboration across business.
Unified Communications as a service (UCaaS) adoption has dramatically increased within the past 5-years, and the market doesn't look like it...
2 min read
Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement." What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business objectives...
2 min read
Originally posted by Five9: We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first there's awareness of a need, then consideration of options, and finally making a buying decision.
2 min read
Originally published by Five9:Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom line. Keeping ahead of their expectations requires keeping your eye on today's trends in technology and...
2 min read
CallTower Blog Team: May 25, 2017 11:39:15 AM
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes. One of the best ways to deal with this type of problem is to make the capacity of your agents better than...