3 min read
Ryan Osborne: Jul 10, 2026 9:00:01 AM
For the past couple of years, getting real value from artificial intelligence (AI) has meant building it. Crafting the prompts, grounding the model...
3 min read
Seanna Baumgartner: May 26, 2026 9:55:34 AM
Have you ever watched a customer service agent scramble to find an answer while a frustrated client waits on hold? The agent flips between three...
4 min read
Evan Lewis: Mar 26, 2026 11:00:00 AM
Artificial intelligence (AI) is rapidly changing the game for contact centers. Fromvirtual agents handling routine customer questions and agent...