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CT Cloud

2 min read

Building Resilient Contact Centers: Managing Volume & Stress in CCaaS

Introduction In today's fast-paced digital world, the demand for efficient, responsive, and adaptable contact centers has never been higher....

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2 min read

CallTower in 2024: Leading the Way in Unified Communications

Introduction In the increasingly digital age of 2024, unified communications have become a central part of the way businesses operate. CallTower...

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Future Proofing Your Business With Cloud Calling

2 min read

Future Proofing Your Business With Cloud Calling

The rapid adoption of cloud-based technologies across all industries has reshaped the way businesses operate and has ushered in a new era of...

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2 min read

What is Contact Center as a Service (CCaaS)?

Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of...

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3 min read

How Can Contact Center as a Service (CCaaS) Boost Your ROI?

For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...

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microsoft meetaswitch telecom communications

2 min read

What does Microsoft's Metaswitch Purchase Mean for the Telecom Industry?

Microsoft is one of the biggest tech companies in the world. While most people know Microsoft for their computers and office programs, Microsoft...

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ct cloud unite microsoft teams

1 min read

CT Cloud Unite: Integrating Microsoft Teams with CRM software

CallTower has integrated Microsoft Teams with CRM software and features like Contact Popping CallTower's CT Cloud Unite is a customer retention...

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2 min read

SD-WAN vs Traditional WAN: Fixing Network Performance

Make your network agile and efficient with virtualization and cloud from SD-WAN Software-Defined Wide Area Networking (SD-WAN) is a transformational...

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