CALLTOWER Blog

2 min read

What is Contact Center as a Service (CCaaS)?

Kade Herbert: Aug 20, 2021 9:45:00 AM

Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of...

3 min read

How Can Contact Center as a Service (CCaaS) Boost Your ROI?

CallTower Blog Team: Mar 26, 2021 9:45:00 AM

For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...

2 min read

What does Microsoft's Metaswitch Purchase Mean for the Telecom Industry?

CallTower Blog Team: Aug 27, 2020 9:45:00 AM

Microsoft is one of the biggest tech companies in the world. While most people know Microsoft for their computers and office programs, Microsoft...

1 min read

CT Cloud Unite: Integrating Microsoft Teams with CRM software

Kade Herbert: Aug 21, 2020 9:45:00 AM

CallTower has integrated Microsoft Teams with CRM software and features like Contact Popping CallTower's CT Cloud Unite is a customer retention...

2 min read

SD-WAN vs Traditional WAN: Fixing Network Performance

Kade Herbert: Nov 22, 2019 10:15:00 AM

Make your network agile and efficient with virtualization and cloud from SD-WAN Software-Defined Wide Area Networking (SD-WAN) is a transformational...

1 min read

What is CallTower's Cisco Hosted Collaboration Solution (HCS)?

Kade Herbert: Sep 11, 2019 12:35:35 PM

Cisco Hosted Collaboration Solution (HCS) delivers industry-leading cloud collaboration services from premier Cisco partners. If you have an...

4 min read

What are CallTower's Contact Center as a Service (CCaaS) Offerings?

Kade Herbert: Sep 6, 2019 9:33:00 AM

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...

1 min read

What is CallTower's CT Cloud Meeting powered by Zoom?

Kade Herbert: Aug 22, 2019 9:33:00 AM