CALLTOWER Blog

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contact center agents xcaas ucaas

2 min read

What is xCaaS and How Can it Impact Your Organization?

Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part of the workforce transitioned to working remotely. And companies that weren't prepared for the same...

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hybrid workplace laptop work from home man

2 min read

UCaaS and the Hybrid Workplace

In the last one and half years, we've changed and learned a lot. Top of the list is where we work from. Throughout 2020 and now in 2021, remote work...

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teamwork collaboration fist bump ucaas

2 min read

How Collaboration Software Can Improve Teamwork

Establishing a teamwork culture that allows every employee to excel is more critical than ever. Today's collaboration tools are making this possible,...

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microsoft teams international direct routing

1 min read

CallTower's International Microsoft Teams Phone System

International Microsoft Teams Phone System using Direct Routing provides a simple, global landline and mobile calling for Microsoft Office 365 The...

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2 min read

Making Money Using Microsoft Teams

Every workforce wants the same thing: to make money. Unfortunately, many businesses forget a key part of the process, especially when it relates to...

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2 min read

The Future of Work: What's New in Cisco HCS?

Powered by cloud technology, Cisco HCS delivers subscription-based, as-a-service solutions to businesses and organizations, including simplified...

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microsoft teams vs zoom conferencing laptop woman video call

3 min read

The Big Decision: Microsoft Teams vs Zoom Conferencing

In times of crisis, unified communication solutions like Microsoft Teams and Zoom are the best way you can keep your business operating like normal....

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what is native direct routing for microsoft teams computer desk office

2 min read

What is Native Direct Routing for Microsoft Teams?

Has your workforce made their transition to working from home? If the majority of your workforce is still working from home, the use of Microsoft...

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