CALLTOWER Blog

Stay Connected. Stay Ahead.

Zoom's AI. Apple Desktop computer and keyboard on top of a desk with purple LED lights.

2 min read

Innovation in Communication: How Zoom's AI is Changing the Way We Meet

Introduction In the fast-paced world of today, communication has become the lifeline that keeps individuals, businesses, and organizations connected. Over the years, numerous technological advancements have shaped the way we communicate, but none...

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Zoom Phone. An individual holding a mobile phone attending a mobile video conference call

2 min read

Harness the Power of Zoom Phone for Remote and Mobile Workforces

Introduction In today's fast-paced and interconnected business world, the ability to stay connected and communicate seamlessly is crucial, especially...

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Microsoft teams logo and Solgari logo accompanied by a contact center employee

2 min read

Enhancing Communication with Microsoft Teams and Solgari

In the modern business landscape, collaboration and communication are the beating heart of every thriving organization. As companies relentlessly...

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Streamlining Visitor Management. Child walking down school hallway.

2 min read

Streamlining Visitor Management: A Deep Dive into Visitor Aware

Streamlining Visitor Management: A Deep Dive into Visitor Aware Dive into the world of Visitor Aware, where the future of visitor management takes...

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Telecom Cybersecurity. Screen with confidential data.

2 min read

Telecom Cybersecurity: Safeguarding Connections with MS Teams

Securing your Business Communications If your business relies on telecommunications and cloud communications, then cybersecurity should be at the top...

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Boost Your Business with CallTower's MS Teams CRM Integrations.

2 min read

Boost Your Business with CallTower's MS Teams CRM Integrations.

Boost Your Business with CallTower's Microsoft Teams CRM Integrations In today's fast-paced business world, having the right tools at your disposal...

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Contact Center Agent Training

3 min read

How Great Customer Service Unlocks Loyalty and Higher Returns for Insurance Contact Centers

Key challenges faced by insurance contact centers include training agents to understand policies, high call volumes, regulatory compliance, and more.

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Contact Center Vacation Scheduling

2 min read

Using WFM for Optimal Contact Center Vacation Scheduling

Fortunately, with the aid of a workforce management (WFM) platform, contact centers can streamline their operations while ensuring a well-deserved...

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