3 min read
Inoria Blog Team: Feb 26, 2024 1:46:02 PM
Personalized communication channels, leveraging technology, and fostering a collaborative work culture are key elements to attract and retain young talent. Key to it all is empowering contact center agents by going beyond basic tools and scripts; it...
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Tonya Andrea: Feb 22, 2024 9:15:00 AM
Introduction Imagine a world where 320 million people organize their schedules around a single platform. This is the reality for Microsoft Teams in...
2 min read
Inoria Blog Team: Feb 19, 2024 8:21:14 PM
As we approach 100 years in the lifecycle of the IVR, let’s explore the evolution of IVR systems over the decades. These automated phone systems have...
2 min read
Tonya Andrea: Feb 15, 2024 9:15:00 AM
Introduction In the dynamic world of digital technology, businesses are continually seeking innovative solutions to enhance productivity, streamline...
2 min read
Tonya Andrea: Feb 8, 2024 9:15:00 AM
Introduction Over the past few years, the world has witnessed a significant shift towards remote work, a movement accelerated by the pandemic when...
3 min read
Tonya Andrea: Feb 1, 2024 9:15:00 AM
Introduction In our increasingly globalized world, the workforce is no longer confined by borders. Enterprise businesses, now more than ever,...
2 min read
Inoria Blog Team: Jan 24, 2024 11:25:22 AM
Contact centers are recalibrating their strategies to not just meet but exceed customer expectations. A break from our usual blog format, today, we...
5 min read
Inoria Blog Team: Jan 24, 2024 11:00:15 AM
Let’s look at some eye-opening statistics that will help contact centers prepare to meet 2024 head-on.