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CallTower Blog Team: May 10, 2021 9:45:00 AM
Your business or organization's relationship with the internet is a union of convenience.The integration of business communication services across multiple channels and multiple devices is known as Unified Communications as a Service (UCaaS). Your...
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CallTower Blog Team: Apr 22, 2021 9:45:00 AM
The first few months of the year are some of the most intriguing times for technology. As we continue into 2021, everything from 5G to Microsoft Teams
2 min read
CallTower Blog Team: Apr 15, 2021 9:45:00 AM
In May 2020, Microsoft agreed to acquire 5G specialist Metaswitch Networks to expand their approach to empower operators and partner with various...
3 min read
CallTower Blog Team: Mar 26, 2021 9:45:00 AM
For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...
2 min read
Kade Herbert: Mar 11, 2021 9:45:00 AM
Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky...
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CallTower Blog Team: Mar 5, 2021 9:45:00 AM
Microsoft Teams has been quite a useful tool that has been used to spur the work from home (WFH) norm since the outbreak of the Covid-19 pandemic....
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CallTower Blog Team: Feb 26, 2021 9:45:00 AM
Some businesses and organizations have a preference for face-to-face meetings over video-based meetings using a video-based platform like Cisco Webex...
4 min read
Kade Herbert: Feb 19, 2021 9:30:00 AM
Without a few boundaries and rituals, the lines between home and office can blur quickly. Checking email after dinner can quickly turn a quiet...
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