3 min read
Inoria Blog Team: May 29, 2023 3:46:37 PM
Understanding customer needs and changing demands is crucial in this dynamic landscape. In this article, we’ll delve into customer trends of the digital era and explore effective approaches to acquiring and retaining customers.
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3 min read
Inoria Blog Team: May 29, 2023 3:36:06 PM
In this article, we’ll discuss the 10 most common mistakes that contact centers should avoid and provide specific advice focusing on the...
2 min read
Tonya Andrea: May 12, 2023 9:15:00 AM
Webex has been deemed a state-of-the-art video conferencing and collaboration tool, known for efficiently adding new features to its app to improve...
1 min read
Tonya Andrea: Apr 28, 2023 9:15:00 AM
In today's world of global communication, language barriers can pose significant challenges for businesses and individuals. This is where Webex...
3 min read
Inoria Blog Team: Apr 27, 2023 7:29:38 PM
What is CX technology for contact centers? In simple terms, CX technology is a suite of software applications that enables contact centers to...
3 min read
Inoria Blog Team: Apr 27, 2023 7:19:56 PM
The Importance of Proactive Customer Service: Proactive customer service refers to anticipating customer needs and addressing them before they...
2 min read
Inoria Blog Team: Apr 25, 2023 1:13:12 PM
It’s possible that you didn’t find the information-gathering process during your customer service call particularly noteworthy because it’s a...
2 min read
Tonya Andrea: Apr 7, 2023 9:15:00 AM
What's New with Microsoft Teams? Microsoft Teams has been one of the most popular collaboration platforms worldwide, offering a wide range of...
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