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Inoria is the 2023 Genesys North America Canada Partner

1 min read

Inoria is the 2023 Genesys North America Canada Partner

We are thrilled to announce that Inoria has been awarded the North America Canada Partner for 2023 by Genesys!

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Preventing Negative Customer Experiences

3 min read

Navigating the Impact of Negative Customer Experiences

According to Zendesk, over half of consumers are inclined to switch to a competitor following just one negative experience. A whopping 73% of...

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Navigating UCaaS providers. A compass on a map.

2 min read

UCaaS Providers: Navigating Between Global, Regional, and Hybrid Blend

Introduction In the ever-evolving world of business communications, making the right choice in Unified Communications as a Service (UCaaS) is more...

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AI Assistants. A person typing on a laptop.

2 min read

AI Assistants for team Collaboration: Zoom, Teams, and Webex

Introduction Artificial Intelligence (AI) is fundamentally reshaping the landscape of our work environments, particularly in the context of virtual...

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CallTower for Teams. A person working on a laptop with calltower and microsoft teams logo overlay.

2 min read

Unlocking Superior Communication: The CallTower Advantage for Teams

Introduction In an era where seamless communication defines the backbone of successful businesses, choosing the right telecommunication platform is...

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AI: Enhancing Efficiency and Driving Global Business Revenue. A globe on top of a city.

2 min read

AI: Enhancing Efficiency and Driving Global Business Revenue

Introduction The advent of AI has marked a transformative era in global business, enhancing operational efficiency and driving revenue growth. This...

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Gen Z Contact Center Workforce

3 min read

Modern Strategies for Today’s Gen Z Contact Center Workforce

Personalized communication channels, leveraging technology, and fostering a collaborative work culture are key elements to attract and retain young...

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Clling Services. A person holding a phone.

1 min read

Microsoft Teams Calling Services Reach New Heights

Introduction Imagine a world where 320 million people organize their schedules around a single platform. This is the reality for Microsoft Teams in...

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