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operator connect for microsoft teams

3 min read

Microsoft Teams: Operator Connect vs. Direct Routing

Currently at a massive 250 million monthly active users, Microsoft Teams is the communication solution on the front line of the transition to flexible and remote work. Microsoft Teams has emerged as more than just a collaboration tool – it’s a...

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cisco webex exceptional user experience

2 min read

Cisco Webex: An Exceptional User Experience

Cisco Webex is a renowned video conferencing and meeting resource used by enterprises of all sizes in a range of industries. Founded as Webex in...

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microsoft teams user experience remote capabilities

2 min read

Microsoft Teams: User Experience and Remote Capabilities

Due to technology such as Microsoft Teams, thousands of employers have fully adopted a work-from-home culture for their employees as the safest way...

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contact center as a service ccaas woman laptop call center

2 min read

What is Contact Center as a Service (CCaaS)?

Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of...

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microsoft teams updates woman working laptop

2 min read

Top Microsoft Teams Updates for Q3 & Q4 2021

Thanks to technologies such as Microsoft Teams, thousands of employers have fully adopted a work-from-home culture for their employees as the safest...

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cisco webex experience new innovations

2 min read

New Innovations Coming to the Cisco Webex Experience

The Webex experience is heating up in 2021, with more exciting features for users to explore. Recently, the Cisco Webex team announced the arrival of...

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contact center agents xcaas ucaas

2 min read

What is xCaaS and How Can it Impact Your Organization?

Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part...

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hybrid workplace laptop work from home man

2 min read

UCaaS and the Hybrid Workplace

In the last one and half years, we've changed and learned a lot. Top of the list is where we work from. Throughout 2020 and now in 2021, remote work...

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