CALLTOWER Blog

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IVR Throughout the Decades

2 min read

The Evolution of the IVR Throughout the Decades

As we approach 100 years in the lifecycle of the IVR, let’s explore the evolution of IVR systems over the decades. These automated phone systems have come a long way, shaping how businesses handle customer interactions.

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Customer Growth. A screenshot of Microsoft Copilot windows.

2 min read

Mastering Customer Growth in Enterprises with Microsoft's AI Copilot

Introduction In the dynamic world of digital technology, businesses are continually seeking innovative solutions to enhance productivity, streamline...

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AI and Remote Work. A group of women sitting at a table with laptops.

2 min read

AI and Remote Work: Reshaping Business Operations

Introduction Over the past few years, the world has witnessed a significant shift towards remote work, a movement accelerated by the pandemic when...

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Global Cloud Tools. A planet earth with lights and lines.

3 min read

Global Talent Unleashed: Cloud Tools for Cross-Border Collaboration

Introduction In our increasingly globalized world, the workforce is no longer confined by borders. Enterprise businesses, now more than ever,...

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Contact Center Customer Engagement

2 min read

Guide to Mastering Contact Center Customer Engagement

Contact centers are recalibrating their strategies to not just meet but exceed customer expectations. A break from our usual blog format, today, we...

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Contact Center Trends

5 min read

Top 7 Contact Center Trends to Watch Out For in 2024

Let’s look at some eye-opening statistics that will help contact centers prepare to meet 2024 head-on.

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Future of Cloud Communications. A person looking through a telescope.

3 min read

Peering into the Future of Cloud Communications

Introduction In an era where digital transformation is not just a buzzword but a pivotal strategy for businesses, cloud communications emerge as a...

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Contact Center Chat

1 min read

The Decline of Contact Center Voice Interactions is a Shift in Customer Service Dynamics

The rise of digital channels: One of the key factors contributing to the decline of voice interactions is the growing prominence of digital channels...

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