CALLTOWER Blog

Stay Connected. Stay Ahead.

A person holding a transparent globe in their hands, with colorful speech bubbles in various languages displayed across it, symbolizing global communication and connectivity.

3 min read

Voice, Video, and AI: The Rise of Truly Borderless Collaboration 🌍💬

Breaking Down Borders in the Modern Workplace 🌎 It used to be that the biggest hurdle for global teams was time zones. Now? It’s language. In today’s digital-first world, companies are scaling faster than ever, hiring talent across continents, and...

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How Professional Services Accelerate Time-to-Value in CX Projects

3 min read

Beyond Implementation: How Professional Services Accelerate Time-to-Value in CX Projects

Beyond Implementation: How Professional Services Accelerate Time-to-Value in CX Projects The average customer experience project takes 18 months to...

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Rethinking Professional Services as a Long-Term CX Partner

3 min read

From Advisors to Allies: Rethinking Professional Services as a Long-Term CX Partner

From Advisors to Allies: Rethinking Professional Services as a Long-Term CX Partner The days of one-off consulting engagements and project-based...

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Decision-Making in Real Time: The Operational Edge of Agentic AI

8 min read

Decision-Making in Real Time: The Operational Edge of Agentic AI

Decision-Making in Real Time: The Operational Edge of Agentic AI

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The No-Fluff Guide to Hiring a CX Professional Services Partner

2 min read

The No-Fluff Guide to Hiring a CX Professional Services Partner

🔥The No-Fluff Guide to Hiring a CX Professional Services Partner

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Buzzword Detox: The Plain-English CCaaS & CX Glossary

4 min read

Buzzword Detox: The Plain-English CCaaS & CX Glossary

Buzzword Detox: The Plain-English CCaaS & CX Glossary Welcome to the Buzzword Detox!

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🕑 Customer Experience Counts: Why Every Interaction Matters

2 min read

🕑 Customer Experience Counts: Why Every Interaction Matters

🕑 Customer Experience Counts: Why Every Interaction Matters Loyalty isn’t guaranteed—but great experiences make it far more likely.

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Empowered by Design: What Makes Agentic AI Different from Traditional Automation

2 min read

Agentic AI vs. Traditional Automation: What Sets It Apart

Automation has long played a vital role across industries, efficiently handling routine, repetitive tasks that once required human labor. However, a...

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