Joseph Koltis

2 min read

Why Training Must Be Built into Your Deployment Plan (Not Added on Later)

Picture of Joseph Koltis Joseph Koltis: Mar 30, 2026 11:00:02 AM

Deployment.That magical, stressful period of an implementation where the rubber hits the road.You’ve done all you can to make this moment as smooth as possible.You’ve reviewed all the technical specifications, ensured that your assigned...

Blog CallTower Training & Webinars Customer Success
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3 min read

Why Training Determines UCaaS/CCaaS ROI (and What It Costs When You Skip It)

Picture of Joseph Koltis Joseph Koltis: Feb 23, 2026 11:00:00 AM

In our technology space, "training" and "adoption" are more than just popular buzzwords for technology implementation. Training is the bridge that...

Blog on-premise remote work CallTower Training & Webinars Customer Success
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