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customer satisfaction (2)

2 min read

Empathy: Exploring the Key to Customer Satisfaction

Business leaders agree that empathy, the ability to connect with people on a deep, emotional level, is essential to sales. In fact, salespeople with a high level of empathy have demonstrated a knack for listening to customers and responding to their...

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3 min read

Microsoft Teams and Skype for Business: Comparing Application Sharing

Microsoft Teams is getting a lot of attention 2018. While Microsoft's goal is to ultimately replace Skype for Business Online services with Microsoft Teams, many organizations are waiting to making the change.

Their decision rests largely on when the...

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2 min read

4 Tips to Help You Increase Customer Satisfaction

In sales, keeping customers happy is one of the most important things representatives must do to bring in and maintain clients. The fact is that there is a correlation between high satisfaction and loyalty towards a brand/organization. However, as...

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