2 min read

Take Charge of Your Data: 7 Key Contact Center Metrics Explained

Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement."  What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business...

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2 min read

Survey Results: Benefits of CCaaS Deployments

Originally posted by Five9: We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first there's awareness of a need, then consideration of options, and finally making a buying decision.

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4 Modern Ways to Maximize CRM ROI

Originally posted by Five9 - When your enterprise is built on sales, service, and customer satisfaction, you depend on the power of information.  To stay competitive, companies need a 360-degree view of their customers. The rapid rise and adoption of...

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2 min read

4 Contact Center Pain Points & How to Fix Them

Originally published by Five9:Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom line. Keeping ahead of their expectations requires keeping your eye on today's trends in technology and...

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