CALLTOWER Blog

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Microsoft Loop. A stylized blue and purple letter

3 min read

Revolutionizing Real-Time Collaboration for Teams with Microsoft Loop

Introduction As businesses shift to hybrid and remote work environments, the need for effective real-time collaboration tools has never been greater. Enter Microsoft Loop, a dynamic co-authoring and task management platform designed to transform how...

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Beyond Basic Personalization for Next-Level Customer Experience

3 min read

Go Beyond Basic Personalization for Next-Level Customer Experience

But what do your customers really want? They want real-time interactions that feel like they’ve been designed specifically for them. Personalizing...

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Contact Center KPIs

3 min read

Crack the CX Contact Center Code through Strategic and Operational KPIs

Resolving a customer query is obviously important, but equally important is how the interaction made the customer feel and whether it strengthened...

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Microsoft Licensing. A businessman with a compass stands before a stock chart, representing guidance in financial decision-making.

4 min read

Navigating Microsoft Licensing for UCaaS: What You Should Know in 2024

Introduction In 2024, businesses face a dynamic landscape where Unified Communications as a Service (UCaaS) is essential for seamless collaboration...

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CT Cloud Contact Center. A woman in headphones is at her desk, working intently on her laptop, embodying a dedicated workspace atmosphere.

3 min read

Fueling Growth with CT Cloud Contact Center

Introduction In today’s fast-paced digital landscape, the need for a reliable, scalable, and efficient contact center is critical for growing...

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Operator Connect. A man and woman shaking hands over a desk, symbolizing agreement and collaboration in a professional setting.

2 min read

Enhancing Partner Services with CallTower’s Operator Connect

Introduction In today’s fast-paced business environment, effective communication is crucial for success. As organizations increasingly rely on...

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Inoria Partners with Parloa

2 min read

Inoria Partners with Parloa to Transform Customer Interactions through Expert Capabilities and Advanced AI Technology

INO AI portfolio enhanced by leading contact center AI platform provider

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Device Management. An individual utilizing a mobile phone, highlighting the integration of technology in daily life.

2 min read

CallTower and Phonism Partner for Multi-Vendor Device Management

Empowering Businesses with Advanced Device Management and Seamless Cloud Integration In the digital age, businesses depend on various communication...

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