3 min read
Evan Lewis: Feb 26, 2026 11:00:00 AM
As organizations continue to evolve in customer service, the future of contact centers is being defined by the intelligent partnership of people and technology. In 2026, the most successful contact centers will be those that prioritize human...
Read More
3 min read
Joseph Koltis: Feb 23, 2026 11:00:00 AM
In our technology space, "training" and "adoption" are more than just popular buzzwords for technology implementation. Training is the bridge that...
2 min read
Evan Lewis: Feb 19, 2026 11:00:00 AM
Having the right contact center solution can make all the difference, yet many organizations struggle to fit their unique processes into rigid,...
3 min read
Evan Lewis: Feb 10, 2026 11:00:00 AM
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want...
4 min read
Evan Lewis: Feb 5, 2026 11:00:01 AM
Choosing the right contact center solution can feel like a monumental task. The platform you select is like the central nervous system of your...
3 min read
Evan Lewis: Jan 12, 2026 11:00:01 AM
In the rapidly changing world of modern business, having the right Unified Communications as a Service (UCaaS) and cloud-calling services can make...
1 min read
CallTower Blog Team: Jan 8, 2026 11:00:01 AM
At CallTower, we know that adopting powerful platforms like Microsoft Teams Calling, Cisco Webex Calling, Zoom Calling, Five9, and Genesys Contact...
3 min read
Evan Lewis: Dec 18, 2025 11:00:00 AM
Adopting new communication technology is one of the most powerful ways to help transform a business, but only if your team knows how to use it. If...