3 min read
Joseph Koltis: Aug 31, 2026, 11:00:03 AM
When organizations prepare to deploy Microsoft Teams, Cisco Webex, Zoom, Five9, or Genesys, most of the attention naturally goes toward the technology. Will the configuration work? Is the environment prepared for go-live? Those are important...
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Evan Lewis: Aug 27, 2026, 11:00:02 AM
Over the past few years, contact centers have grown as businesses prioritize faster service, flexible communication channels, and better customer...
3 min read
Evan Lewis: Aug 20, 2026, 11:00:03 AM
Unified communications (UC) has evolved far beyond simple voice calls, messaging, and video meetings. As artificial intelligence (AI) becomes deeply...
2 min read
Evan Lewis: Aug 13, 2026, 11:00:00 AM
Over the past few years, contact centers have grown as businesses prioritize faster service, flexible communication channels, and better customer...
3 min read
Evan Lewis: Aug 6, 2026, 11:00:00 AM
Modern businesses rely on seamless communication to support employees, serve customers, and drive growth. As organizations embrace hybrid work,...
3 min read
Evan Lewis: Jul 30, 2026, 11:00:02 AM
Artificial intelligence (AI) has already changed contact centers through chatbots, intelligent routing, workforce optimization, and agent assist...
1 min read
Joseph Koltis: Jul 27, 2026, 11:00:00 AM
One of the most common questions we hear from customers is: How do we keep remote and hybrid employees engaged during training? It’s a fair concern....
2 min read
Evan Lewis: Jul 23, 2026, 11:00:03 AM
Organizations have invested heavily in email, endpoint, application, and network security, yet many still overlook one of the most targeted...