2 min read
Evan Lewis: Aug 13, 2026, 11:00:00 AM
Over the past few years, contact centers have grown as businesses prioritize faster service, flexible communication channels, and better customer experiences. Advances in artificial intelligence (AI), cloud communications, automation, and unified...
Read More
3 min read
Evan Lewis: Aug 6, 2026, 11:00:00 AM
Modern businesses rely on seamless communication to support employees, serve customers, and drive growth. As organizations embrace hybrid work,...
3 min read
Evan Lewis: Jul 30, 2026, 11:00:02 AM
Artificial intelligence (AI) has already changed contact centers through chatbots, intelligent routing, workforce optimization, and agent assist...
1 min read
Joseph Koltis: Jul 27, 2026, 11:00:00 AM
One of the most common questions we hear from customers is: How do we keep remote and hybrid employees engaged during training? It’s a fair concern....
2 min read
Evan Lewis: Jul 23, 2026, 11:00:03 AM
Organizations have invested heavily in email, endpoint, application, and network security, yet many still overlook one of the most targeted...
4 min read
Ryan Osborne: Jul 17, 2026, 9:00:01 AM
Why the EMEA channel's favourite business model is quietly becoming unworkable, and what replaces it. I was recently walking a global technology...
3 min read
Evan Lewis: Jul 16, 2026, 11:00:02 AM
The modern contact center is undergoing rapid transformation as artificial intelligence (AI) has become a foundational component of customer...
3 min read
Ryan Osborne: Jul 10, 2026, 9:00:01 AM
For the past couple of years, getting real value from artificial intelligence (AI) has meant building it. Crafting the prompts, grounding the model...