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unified communications

How is VoIP Evolving to Create UC in the Workplace?

September 20, 2016

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No doubt you've heard plenty about VoIP technology over the last several years, yet you've always thought technology change meant major inconvenience. An acronym for "Voice over Internet Protocol", VoIP changed the game when it came to technology set-up, control, and cost. In truth, it's not challenging at all to switch over to VoIP thanks to using your existing Internet line and cloud PBX providers.

Since VoIP uses your high-speed Internet service to connect to a cloud PBX provider, set-up is already simpler. Another good example of this is not having excessive equipment to set up. While you may be able to VoIP with existing  desktop phones, many companies prefer using wireless headsets available from providers.

Then you have the myriad features available that are usually extensive. Regardless, they're all easy to learn and use. This complements the pricing model of VoIP, which is usually a flat-rate per month per user.

Yet, what about how it brings unified communications to your company? With tech analysts declaring last year the year of UC, how will VoIP take this further?

VoIP Helps Create Extensions Within Your Company

Trying to reach an employee in another department is sometimes impossible using a landline phone. That's especially true if they're away from their desk and can only get back to you when playing their voice mail later.

Other times, it means not being able to pass on something important because an employee gets tied up on a line.

VoIP enhances unified communications by creating extensions in more ways than one. You can easier reach fellow employees through specialized extensions, while also not having to chain them to a desk. The wireless headsets let employees roam around the office and still answer or make calls.

Creating Extensions on Mobile Devices

There isn't any greater method toward unified communications than being able to connect VoIP technology with mobile devices. While you still need a carrier to make it work, many VoIP providers let you load an app on your smartphone to enable an extension feature.

Now your employees can get away from your office entirely and still be able to make or take calls while out in the field. Better yet, they can work from home when it's necessary and never miss calls.

With an extension, you'll be able to call employees with your business number. It's vice versa with them when they need to reach out to customers. The latter won't even know one of your employees is perhaps calling from home thanks to extension capability.

Most importantly, you can relay information to your employees immediately. In the chance they can't answer right away, you can leave a voice mail that VoIP translates into an email or text.

Doing Voice or Video Conferencing

Using digital conferencing methods is the best in unified communications for today and into the future. VoIP improved both voice and video conferencing over the last several years. Voice conferencing now has enhanced digital audio and capability for numerous users to join in. Most services bring superior sound so it sounds like everyone is in the same room.

Video conferencing improved tenfold since just a few years ago. No more is freezing or buffering a recurring problem and now has improved video clarity with quality high-speed Internet.

Services like Skype and Cisco continue to lead in this category and where in-person meetings become virtually unnecessary. If your entire team has to travel regularly for business purposes, video conferencing helps reinvent how meetings take place.

Many VoIP providers include this service as a bundle, which only helps to integrate unified communications and advance it into the next decade.

It's time to strongly consider VoIP if you've held off due to unfounded concerns.

Contact us at CallTower to learn more about how to connect an advanced unified communications system, with quality VoIP service as a major component.

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