For years, words such as unified, fully integrated and mobility have been thrown around freely. Having spent much of the past 15 years working out of a remote office I don’t hesitate to admit that technology has increased the flexibility of where and when we can work. However, for those of us traveling and working remotely, or those of us interacting with remote coworkers amidst numerous technology advancements there has still persisted a sense of being on an island or a bit disconnected from the real-time work environment.
A couple months ago, I experienced a game changer as Microsoft released LHPV2, the next generation of hosted Lync. While Lync continues to provides a great deal of value on the desktop including presence management, one-to-one and one-to-many video, collaboration, web sessions and desktop sharing, it has become much more than just a desktop productivity tool. Its capabilities have been expanded in areas such as non-PC PSTN integration, MAC functionality, wireless calling via data, etc.
While I personally value being able to utilize my PC for calls, no matter where I may be working that day, and no matter what device I may be connected to such as my Plantronics Calisto wireless speakerphone (http://www.plantronics.com/us/product/calisto-600), or my Plantronics Legend wireless headset (http://www.plantronics.com/us/product/voyager-legend-uc), there are those who don’t want to rely on PCs for telephony.
Many people still perceive Microsoft Lync as being tied to and dependent upon a PC, an environment that presents clear limitations. With hosted Lync, users are able to plug a Polycom CX-500 or CX-600, for example, directly into the Ethernet jack on their office wall just as they would with a Cisco IP Phone to obtain the tried-and-true PSTN dial tone they have become accustomed to.
For me personally, the game changer comes when I am not sitting at my desk, but continue to have multiple options to communicate and interact with both customers and coworkers as if sitting at my desk. My presence and nature of collaboration is no longer dictated by my location or device.