CALLTOWER Blog

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Contact Center KPIs

3 min read

Crack the CX Contact Center Code through Strategic and Operational KPIs

Resolving a customer query is obviously important, but equally important is how the interaction made the customer feel and whether it strengthened their connection to your company. Analyzing tone, response times, the complexity of the issues...

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Microsoft Licensing. A businessman with a compass stands before a stock chart, representing guidance in financial decision-making.

4 min read

Navigating Microsoft Licensing for UCaaS: What You Should Know in 2024

Introduction In 2024, businesses face a dynamic landscape where Unified Communications as a Service (UCaaS) is essential for seamless collaboration...

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CT Cloud Contact Center. A woman in headphones is at her desk, working intently on her laptop, embodying a dedicated workspace atmosphere.

3 min read

Fueling Growth with CT Cloud Contact Center

Introduction In today’s fast-paced digital landscape, the need for a reliable, scalable, and efficient contact center is critical for growing...

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Operator Connect. A man and woman shaking hands over a desk, symbolizing agreement and collaboration in a professional setting.

2 min read

Enhancing Partner Services with CallTower’s Operator Connect

Introduction In today’s fast-paced business environment, effective communication is crucial for success. As organizations increasingly rely on...

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Inoria Partners with Parloa

2 min read

Inoria Partners with Parloa to Transform Customer Interactions through Expert Capabilities and Advanced AI Technology

INO AI portfolio enhanced by leading contact center AI platform provider

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Device Management. An individual utilizing a mobile phone, highlighting the integration of technology in daily life.

2 min read

CallTower and Phonism Partner for Multi-Vendor Device Management

Empowering Businesses with Advanced Device Management and Seamless Cloud Integration In the digital age, businesses depend on various communication...

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Generative AI Experts

2 min read

Guest Blog: Partner with Generative AI Experts for Successful Implementation

However, adopting AI can be challenging as it needs to be reliable and can be expensive to set up. It must also provide accurate responses, and avoid...

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Inoria and Kore.ai Partner to Deliver Comprehensive AI-driven technologies

2 min read

Inoria and Kore.ai Partner to Deliver Comprehensive AI-driven Self-Service, Employee Productivity and Agent Assist Capabilities

Conversational and generative AI technologies to extend INO AI portfolio

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