CALLTOWER Blog

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Preventing Negative Customer Experiences

3 min read

Navigating the Impact of Negative Customer Experiences

According to Zendesk, over half of consumers are inclined to switch to a competitor following just one negative experience. A whopping 73% of consumers are likely to switch to a competitor after encountering multiple negative experiences –...

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Navigating UCaaS providers. A compass on a map.

2 min read

UCaaS Providers: Navigating Between Global, Regional, and Hybrid Blend

Introduction In the ever-evolving world of business communications, making the right choice in Unified Communications as a Service (UCaaS) is more...

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AI Assistants. A person typing on a laptop.

2 min read

AI Assistants for team Collaboration: Zoom, Teams, and Webex

Introduction Artificial Intelligence (AI) is fundamentally reshaping the landscape of our work environments, particularly in the context of virtual...

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CallTower for Teams. A person working on a laptop with calltower and microsoft teams logo overlay.

2 min read

Unlocking Superior Communication: The CallTower Advantage for Teams

Introduction In an era where seamless communication defines the backbone of successful businesses, choosing the right telecommunication platform is...

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AI: Enhancing Efficiency and Driving Global Business Revenue. A globe on top of a city.

2 min read

AI: Enhancing Efficiency and Driving Global Business Revenue

Introduction The advent of AI has marked a transformative era in global business, enhancing operational efficiency and driving revenue growth. This...

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Gen Z Contact Center Workforce

3 min read

Modern Strategies for Today’s Gen Z Contact Center Workforce

Personalized communication channels, leveraging technology, and fostering a collaborative work culture are key elements to attract and retain...

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Clling Services. A person holding a phone.

1 min read

Microsoft Teams Calling Services Reach New Heights

Introduction Imagine a world where 320 million people organize their schedules around a single platform. This is the reality for Microsoft Teams in...

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IVR Throughout the Decades

2 min read

The Evolution of the IVR Throughout the Decades

As we approach 100 years in the lifecycle of the IVR, let’s explore the evolution of IVR systems over the decades. These automated phone...

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