CallTower Blog Team

contact center as a service ccaas better contact center

2 min read

Contact Center as a Service (CCaaS): Creating a Better Contact Center

Cloud-based technology continues to bring major changes to businesses and organizations, and contact centers are not exempt from the changes. Today, Contact Center as a Service (CCaaS) is causing a disturbance in call centers and overriding old...

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microsoft office 365 2021

2 min read

What to Expect From Microsoft Office 365 In 2021

The head of design at Microsoft presented the company's vision for Microsoft Office and Microsoft 365. It tries to help users remain focused when...

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man working from home dog keep remote teams engaged

4 min read

7 Ways to Keep Remote Teams Engaged

At OneStream we use Webex for team and one-on-one video meetings, messaging, file sharing, and calling. Collaboration helps keep everyone on the same...

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microsoft teams crm tools integration salesforce tower

2 min read

Integrating Microsoft Teams with CRM Tools

Microsoft Teams provides your business or organization with the enterprise security and compliance features you expect to receive from Microsoft...

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cisco webex teams collaboration 2021

2 min read

What Will Be Cisco Webex's Impact in 2021?

The pandemic has significantly changed how many people work, and it has changed the way they feel about returning to the workplace when the time...

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microsoft teams direct routing having fun

2 min read

Having Fun with Microsoft Teams

Microsoft Teams has become a major tool during the recent coronavirus pandemic as many companies made the adjustment to have their employees work...

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microsoft teams direct routing roi of collaboration team laptops

3 min read

Microsoft Teams and the ROI of Collaboration

The shared workspace that combines several of the communication and collaboration solutions within Microsoft 365 is known as Microsoft Teams....

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microsoft teams direct routing voice office phone

2 min read

Making the Call: Microsoft Teams Direct Routing for Voice

One of the fastest growing collaboration products in the world is Microsoft Teams. Today businesses and organizations are using Microsoft Teams for...

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