CallTower Blog Team

microsoft teams meetings direct routing features and additions

2 min read

New Features and Additions: What's Next for Microsoft Teams?

The first few months of the year are some of the most intriguing times for technology. As we continue into 2021, everything from 5G to Microsoft Teams will continue to make an impact throughout the year. The surge we saw in the adoption of Microsoft...

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metaswitch 5g microsoft teams

2 min read

What Does the Microsoft Acquisition of Metaswitch Mean for Me?

In May 2020, Microsoft agreed to acquire 5G specialist Metaswitch Networks to expand their approach to empower operators and partner with various...

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contact center as a service headphones man phone call

3 min read

How Can Contact Center as a Service (CCaaS) Boost Your ROI?

For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...

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microsoft teams meetings tips work from home desk computer

2 min read

6 Fantastic Microsoft Teams Meetings Tips

Microsoft Teams has been quite a useful tool that has been used to spur the work from home (WFH) norm since the outbreak of the Covid-19 pandemic....

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cisco webex video meeting conferencing laptop woman

2 min read

What is Cisco Webex?

Some businesses and organizations have a preference for face-to-face meetings over video-based meetings using a video-based platform like Cisco...

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remote work communication lessons learned laptop woman

3 min read

Remote Workers: 5 Communication Lessons Learned

If you are growing frustrated with handling communication lessons learned from work from home, we may be able to help. Here are five suggestions for...

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microsoft teams direct routing success

2 min read

The Success of the Microsoft Teams Platform

The momentum in business collaboration has moved from enterprise social networks to mobile messaging applications and desktop applications. By...

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2020 impact on ucaas

2 min read

2020's Impact on the Future of UCaaS

Looking back at the year 2020 demands a stout heart, but we still have to ask: how will 2020 affect the future of UCaaS? The last decade has seen a...

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