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What to Expect in the Telecom Industry in 2021

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pexels-thisisengineering-3862632 (1)As new technologies get into the telecom sector, industry players can look forward to enhanced innovation, growth, and disruption. Disruptive digital trends have already caused significant transformations in sales, marketing, and customer experience. Businesses now need to adopt innovative strategies and cutting-edge technologies to maintain their competitive edge.

2021 has a lot of promise in terms of technological advancements. The adoption of newer technologies and operational changes will lead the way in shaping the industry's future. Superior customer engagement is likely to rely heavily on these changes. Read on to learn more about trends to expect and the opportunities available for the taking. 

Machine Learning/Artificial Intelligence

Telecommunication industry players are quickly adopting AI/ML technologies to enhance network reliability and customer experience. These tools allow businesses to generate meaningful insights and valuable information from available statistical data. In 2021, more businesses may adopt virtual assistants and chatbots in a bid to streamline their customer support services. With these AI-driven tools, businesses can deliver personalized customer engagement services and optimize their network quality. These AI communications may also foster enhanced collaboration between businesses, organizations, and the government. 

Network Virtualization

The telecom industry's evolution has relied heavily on advancing communication, and creating reliable networks has been a massive part of the evolution. Businesses are now leveraging software-centric network services that are fast-replacing purpose-built hardware. Cloud and virtualization technologies are helping businesses cut on costs while enhancing their business' agility. As more telecom operators look to make the most of this market opportunity, the industry may witness a sharp increase in adopting the technology.

OpenRAN Architecture

Network operators can now seamlessly design and implement their 4G and 5G networks with the open radio access networks. This new-generation technology helps to simplify and hasten network expansion initiatives. In 2021, telcos may leverage openRAN in a bid to minimize their network costs. OpenRAN also creates opportunities for telecom companies to combine innovative hardware and software components from different vendors. 

5G Adoption

From enhanced throughput to low-latency, the 5G network has numerous benefits for adopters. Telcos can adopt this technology in creating compelling use-cases that radically transform their business operations. Service providers can exploit the Open Radio Access Network to hasten their 5G deployment efforts. 
Ultimately, 5G networks will strengthen existing industries and pave the way for new ones. While 5G is sure to accelerate innovation, telcos should prepare for the security challenges from high-speed connectivity.

Next-Generation IoT

In 2020, enterprises increased their demand for smart devices as they worked to make the most of IoT. The 5G network will enable real-time exchange of data among connected devices, boosting IoT adoption. 2021 may pave the way for massive interaction between devices, people, processes, and data thanks to advanced connectivity. Telcos need to develop sound action plans and platforms that facilitate this anticipated industry growth.

Edge Computing

The 2020 pandemic led to a significant shift in networking requirements as businesses adapted to remote working. Cybersecurity threats have, however, been on the rise given the multiple online operations. Edge computing offers businesses an opportunity to run their operations on highly private networks. Telcos need to assess their overall subscribers and individual use cases to determine suitable infrastructure for their businesses. Edge computing offers diverse options for telcos, including:

  • Personalized infrastructure
  • Hyperscaler services
  • Hybrid systems

The 2020 pandemic has made it clear that industries need advanced connectivity to maintain seamless business operations. With these emerging technologies, telecom operators can revolutionize the digital customer experience. Telecom companies may need to expand their network infrastructure to make the most of the next-generation technologies. Businesses that launch new alliances and upgrade their business models can look forward to better days ahead.

To learn more about which solutions will work best for your organization in 2021, please click below for a free consultation from CallTower:



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