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Revolutionizing Teamwork: The Latest Microsoft Teams Features for 2024
Introduction
In today’s fast-paced digital world, seamless collaboration is the backbone of any successful organization. Microsoft Teams has...
Looking back at the year 2020 demands a stout heart, but we still have to ask: how will 2020 affect the future of UCaaS? The last decade has seen a steady increase in the rate of adoption of UC technology. This article will break down and explore how 2020 has and will impact UCaaS moving forward.
In 2015, on-premises UC systems accounted for USD$15 billion of the unified communications market. Cloud-based systems held about USD$5 billion and hybrid systems accounted for about half of that or about USD$2.5 billion. Fast-forward to 2018 and the on-premises systems came in just shy of USD$20 billion in market size and cloud-based UCaaS systems increased to a little less than USD$10 billion. Hybrid systems doubled to about USD$5 billion that same year.
By 2020, in-house UC systems topped more than USD$20 billion in market size while UCaaS systems were stretching closer to USD$10 billion and hybrids were closing toward USD$8 billion. Predictions are that by 2026, on-premises systems will exceed $25 billion while both cloud-based UC and hybrid systems will surpass $15 billion.
Given this trajectory, it is clear that UCaaS cloud-based systems are the future of UC.
UCaaS developers use artificial intelligence (AI) to improve communication systems through the following:
Industry observers also anticipate that AI will increasingly find use in data analytics taming all that information collected by UC and assist in problem-solving.
In sum, COVID-19 changed the way the world works. A big part of that change relied on video as businesses adapted to remote workers and travel restrictions that made in-person meetings inadvisable or impossible as a result of the pandemic. Video conferencing became standard, taking the place of in-person department meetings and gaining favor as virtual learning for teams.
As fortune would have it, the move to video conferencing takes place at the same time as the release of 5G internet capability. The improved speed and reliability of 5G result in improved quality of video transmissions. Businesses respond favorably to this development because presenters gain the following advantages in video calls over regular phone calls. The advantages include the ability to:
To learn more about the impact UCaaS can have on your organization, click below to get a free Microsoft Teams consultation from CallTower:
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