CallTower Blog Team

call center contact center solutions

2 min read

Contact Center Solutions: Crucial Things to Know

In today's bustling, digital world, your telecom needs a technology tool that will allow you to maximize the effectiveness of the contacts between your customers and your agents. In other words, you want a contact center that has all the features...

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microsoft teams recent updates logo

2 min read

Two Big Recent Updates from Microsoft Teams

Now that nearly half of all American workers are working from home, everyone is looking for new and better ways to stay in touch, and many offices...

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microsoft meetaswitch telecom communications

2 min read

What does Microsoft's Metaswitch Purchase Mean for the Telecom Industry?

Microsoft is one of the biggest tech companies in the world. While most people know Microsoft for their computers and office programs, Microsoft...

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microsoft teams audio conferencing meeting room

2 min read

Microsoft Teams and Audio Conferencing: A Perfect Match

In today's working environment, there have been many requests made in regard to Microsoft Teams conference bridges. When you hold a license to...

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team collaboration laptops meeting cisco webex

2 min read

4 Cisco Webex Features to Upgrade Your Team Collaboration

Many businesses and organizations are operating in an active business environment. As a result of the working environments being so dynamic, more...

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sms text microsoft teams woman smartphone

2 min read

CT Text: Integrate SMS Text Into Your Microsoft Teams Strategy

To the majority of us, SMS texting seems to be a very simple process. SMS text messaging has been around longer than the majority of its dedicated...

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microsoft teams collaboration tools

2 min read

Four Great Collaboration Tools in Microsoft Teams

Microsoft Teams has revolutionized the way people work together; whether they are working from a distance or within the same office. But for many...

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covid-19 ucaas unified communication future

2 min read

What is the Future of UCaaS after COVID-19?

Unified Communications-as-a-Service (UCaaS) solutions providers continue to thrive since the COVID-19 pandemic prompted many employees to shift into...

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