Unified Communications and Collaboration

The UCaaS Road to Microsoft Teams

Posted by Kade Herbert on Nov 17, 2017 12:19:31 PM

One of the biggest revelations to emerge from Microsoft Ignite 2017 was the roadmap announcement to combine Microsoft Teams and Skype for Business

The once separate UCaaS communication applications are joining forces to become a fully collaborative single client experience.

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Topics: Ucaas, unified communications, collaboration, Skype for Business, Microsoft, skyp4b, Microsoft Teams + Skype4B, Microsoft Teams

5 Pitfalls of Adopting UCaaS You'll Want to Avoid

Posted by Kade Herbert on Nov 14, 2017 10:25:46 AM

Unified Communication as a System (UCaaS) enables a more collaborative and interconnected organization, both internally between organization members and externally to clients, partners and remote agents. Many companies are already working hard to adapt or convert their existing communication systems to a unified platform. If you are looking to transition to a UCaaS system, you're going to want to effectively navigate the twists and turns on the road ahead. 

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Topics: Ucaas, unified communications, UC Jouney, UCaaS Success, UCaaS Adoption

5 Criteria for Unified Communications Technical Preparedness

Posted by Kade Herbert on Oct 2, 2017 8:55:00 AM

Successful deployment of a Unified Communications (UC) solution depends on careful evaluation of your technical preparedness. There are several questions that need to be addressed:

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Topics: Ucaas, unified communications, UC, trending technology

Top 5 Reasons to become a UCaaS White Label Partner

Posted by CallTower Blog Team on Sep 15, 2017 1:07:00 PM

Do an online search for UCaaS (Unified Communications as a Service) and you will find an abundance of information on how fast this industry is evolving and growing. 

Why is it growing so fast?  Simply put, it is good for business.  Unified Communications empowers business with simplified communications tools that allow teams to collaborate and communicate effectively and efficiently in today’s dynamic workplace.  

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Topics: Ucaas, unified communications, collaboration, Skype for Business, white label / reseller, skype4b, Cisco UC, O365 Voice, Microsoft Phone System

UC ANALYTICS 2.0

Posted by Seanna Baumgartner on Sep 14, 2017 7:32:00 AM

In March, 2017, CallTower introduced UC Analytics, a powerful advanced Skype4B UC reporting and analytics solution that produces real-time operational intelligence to help you make decisions faster.

This September,  we are proud to introduce the next generation, UC Analytics 2.0 (launch date September 22nd, 2017).

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Topics: Ucaas, collaboration, Skype for Business, skype4b, UC Analytics

Take Charge of Your Data: 7 Key Contact Center Metrics Explained

Posted by Five9 Blog Team on Sep 12, 2017 2:32:00 PM

Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement."  What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business objectives is to benchmark key performance indicators (KPIs), track them rigorously, make operational adjustments, and measure the results.

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Topics: Ucaas, UC Integrations, Cloud Contact Center, Virtual Contact Center, ccaas

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