Unified Communications and Collaboration

5 Criteria for Unified Communications Technical Preparedness

Posted by Kade Herbert on Oct 2, 2017 8:55:00 AM

Successful deployment of a Unified Communications (UC) solution depends on careful evaluation of your technical preparedness. There are several questions that need to be addressed:

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Topics: Ucaas, unified communications, UC, trending technology

Top 5 Reasons to become a UCaaS White Label Partner

Posted by CallTower Blog Team on Sep 15, 2017 1:07:00 PM

Do an online search for UCaaS (Unified Communications as a Service) and you will find an abundance of information on how fast this industry is evolving and growing. 

Why is it growing so fast?  Simply put, it is good for business.  Unified Communications empowers business with simplified communications tools that allow teams to collaborate and communicate effectively and efficiently in today’s dynamic workplace.  

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Topics: Ucaas, unified communications, collaboration, Skype for Business, white label / reseller, skype4b, Cisco UC, O365 Voice, Microsoft Phone System

UC ANALYTICS 2.0

Posted by Seanna Baumgartner on Sep 14, 2017 7:32:00 AM

In March, 2017, CallTower introduced UC Analytics, a powerful advanced Skype4B UC reporting and analytics solution that produces real-time operational intelligence to help you make decisions faster.

This September,  we are proud to introduce the next generation, UC Analytics 2.0 (launch date September 22nd, 2017).

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Topics: Ucaas, collaboration, Skype for Business, skype4b, UC Analytics

Take Charge of Your Data: 7 Key Contact Center Metrics Explained

Posted by Five9 Blog Team on Sep 12, 2017 2:32:00 PM

Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement."  What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business objectives is to benchmark key performance indicators (KPIs), track them rigorously, make operational adjustments, and measure the results.

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Topics: Ucaas, UC Integrations, Cloud Contact Center, Virtual Contact Center, ccaas

The Power of UCaaS + SD-WAN

Posted by Eric Lee on Aug 24, 2017 10:58:00 AM

 

How can SD-WAN improve the UCaaS customer experience and boost value to partners?... Let’s find out

Real-time applications such as voice, video, and collaboration, are increasingly taking up a larger share of network bandwidth by corporations and consumers alike.

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Topics: Ucaas, unified communications, Hosted Voice, video collaboration, Skype4B video collaboration, SD-WAN, QOS, cloud solutions, SaaS

UC JOURNEY -IMPLEMENTATION

Posted by Seanna Baumgartner on Jun 9, 2017 4:16:09 PM

As you begin any implementation process it is essential to have a solid plan with your hosted provider.  Adding IP voice to your UCaaS solution has a different technology focus. Organizations can face any number of complications during the implementation process.  Embarking in a UC implementation without a process in place is too risky.

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Topics: Ucaas, unified communications, UC JOURNEY, voice enabled