The once separate UCaaS communication applications are joining forces to become a fully collaborative single client experience.Read More
Unified Communication as a System (UCaaS) enables a more collaborative and interconnected organization, both internally between organization members and externally to clients, partners and remote agents. Many companies are already working hard to adapt or convert their existing communication systems to a unified platform. If you are looking to transition to a UCaaS system, you're going to want to effectively navigate the twists and turns on the road ahead.Read More
Successful deployment of a Unified Communications (UC) solution depends on careful evaluation of your technical preparedness. There are several questions that need to be addressed:Read More
Do an online search for UCaaS (Unified Communications as a Service) and you will find an abundance of information on how fast this industry is evolving and growing.
Why is it growing so fast? Simply put, it is good for business. Unified Communications empowers business with simplified communications tools that allow teams to collaborate and communicate effectively and efficiently in today’s dynamic workplace.Read More
In March, 2017, CallTower introduced UC Analytics, a powerful advanced Skype4B UC reporting and analytics solution that produces real-time operational intelligence to help you make decisions faster.
This September, we are proud to introduce the next generation, UC Analytics 2.0 (launch date September 22nd, 2017).
Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement." What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business objectives is to benchmark key performance indicators (KPIs), track them rigorously, make operational adjustments, and measure the results.Read More